[Resolved]  Whirlpool India — Service Response

I had bought a whirpool AC few years back with their Home Care Plan. The knobs on the AC got broken in the first year of operation itself. I have repeatedly complained to the company to no avail. Problem still continues and their is no response.

Latest I filed or tried to file, a complained on July 23, 2009 at their complaint number for Delhi and had some very disgusting experience.

1. Was told the complaint is logged in and no number was given.
2. On insisting for a number was told that system is under maintenance (this is their standard response on asking for a number ALWAYS). doesnt do much justice to their own IT department or the ERM vendor - SAP or Oracle or Siebel (whoever it is).
3. On asking for resolution time was told 24 hours. On asking for clarification was said it is not elapsed 24 hours BUT 24 working hours - which translates to three working days.
4. Today on July 28 (after another reminder to them yesterday), I am again being promised someone will CALL ME !!! (we are still not looking at a resolution but at a CONTACT).

Even if one were to buy a whirpool product by accident or compulsion, please stay away from the Home Care Plan. They promise the moon and deliver nothing. In the three years of my contract they were to do three onsite maintenance - I am still waiting for the first one.

Their engineers (when they turn up, I also have a Whirlpool Fridge and Microwave) demand that you prove you have a Home Care Plan. They will also doubt the invoice and letter generated by their own company and try to prove that you are trying to cheat them. Will demand that you should mention the customer ID during the complain - which incidentally is an internal number and does not appear on any contract or letter given to you. They will tell you that you have to call up Whirlpool and ask for THAT number as the numbers written on the letter or the contract documents are all useless!!!

Competence level of engineers is another big low for this company, be assured that if the engineer fixes PROBLEM A, he will initiate PROBLEM B like changing of a PCB on the fridge will result into him switching off the inside lights of the device.

MY VERDICT - Dont touch them even with a barge pole.

Incidentally, does someone read these complaints here?