[Resolved]  Whirlpool India — REFRIGERATOR FUSION ROYALE

Dear Sir / Madam,

This has reference to my very recent purchase of Whirlpool 260 litres Fusion New Royale Silver stribes (Serial No. INC[protected] from Sunny Sales at Ankleshwar (Phone no.[protected]. I write this mail to lodge a compliant on the performance and quality of the fridge sold to my by Whirlpool.

My previous expeience with Godrej piece was quite good and I did not encounter any single service requirement during its 9 year operation since year 2000.

I was basically looking for a more spacier fridge to replace my Godrej frost free 200 lit double door. I was looking for a premium product which satisfies my need for more refrigerator space with higher overall volume too. I zeroed in on the Whirlpool Fusion royale and I assessed it to be a premium category going by your advertisements positioning as well as the pricing which was a clear Rs 2000/ more than the price of competetive products.

However, I am sorry to say I am extremely disappointed with your product on the following two parameters:
1. I am not being able to use the chiller tray for storing milk as invariably the milk freezes making the morning process of boiling milk troublesome for my wife. I feel there is something basically wrong with your design as in whatever mode (High / medium / low) the milk sachet ends up getting frozen. We have to stop using the chiller tray for storing milk to manage the situation. I am not sure whether it is your technology lacuna or somethig wrong with the piece I have been delivered with.
2. The second big issue is on the "Cheapness" or rather low quality flimsy construction of your partitions / container holders / ice cube trays. I am surprised that a company like Whirlpool can stoop so low in quality to save few bucks and it looks like your choice could be like being "Penny Wise and Pound Foolish". An refrigerator being used in Indian kitchen should be rugged enough to last for say 10 years of its usage. However, going by your flimsy compromised quality (as I see it) it does not give me confidence that it will last long as the internals as well as the structure does not seem to be built for the weight of the containers it is designed to carry for the fridge of this bigger size. My previous smaller Godrej fridge scores over on this front many times over.

I request Whirlpool to look in to the above issues and give a solution which will make me feel assured that I have not made a wrong choice.

Looking forward to your response and resolution of my above problems .
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


On 06/11/2010 I have procure one Whirlpool make refrigerator in Tamparam Amudha & Co. When delivery at home on 08/11/2010, it seems damaged piece and without any gift box. Immediately went to Amudha @ co shop and told about the refrigerator status. They asked me to log a complaint in whirlpool company. I log a complaint with customer satisfaction code:403 & SR number CN[protected].One service Engineer came and checked the refrigerator and told that the new damaged piece may be changed within 12/11/2010 Friday without fail. Please do the needful at the earliest..My mobile Number is [protected]
Thanks & Regards >>>>> HARI .P

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