[Resolved] Whirlpool India — Unsatisfactory product

Vinod Kumar Singla

from New Delhi, Delhi

Address:

Delhi

Hello,

I want to register a complaint against Whirlpool India for its defective product and highly unreliable customer service in New Delhi.

We bought a refrigerator from Whirlpool last year on 27th June 2009.
In less than one year, we started facing problem with the functioning of the product and hence made a complaint to the Whirlpool customer care Delhi. As the product was still in the warranty period, they repaired it but we never got to know what the actual problem was and how did they resolve it temporarily because after a few days it again stopped functioning.

As the product had already given problem twice in less than an year and there was no reliability that it will not stop working again in few days, we asked them to either replace the product or extend our warranty by at least 6 months. Both our requests were denied straightaway and after consistent requests, they agreed to extend our warranty by 3 months but did not give us any written confirmation of the same even after constant reminders.

Now our warranty period is over and the refrigerator has again started giving problem. When we tried to register a complaint to the Whirlpool customer care, they informed us that they will lodge a complaint only if we are ready to pay Rs. 350 as the visiting charges of the Service Engineer (again without any guarantee that the problem will be resolved). When we told them that our warranty period had been extended, they simply denied that saying that they had no written record for the same.

Please help us and let us know how to take this matter further so that our problem can be resolved.

Details :

Whirlpool Customer ID : DL/C/0609/47681
Name : Mr. Vinod Kumar Singla
Contact No. : [protected]
Address : A-290, Sarita Vihar, New Delhi - 110076

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Aug 13, 2020

Complaint marked as Resolved

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Comments

gayatri76

from Chennai, Tamil Nadu

I entered into AMC for 2 years and paid Rupees 4000/ and odd for my fully automatic washing machine during 2008 which was purchased on January 2000. During the AMC period, the service engineer attended one or two times only our report that NO ONE ATTENDED. now my machine has undergone a problem and so I contacted service centre chennai. one Ms. Banumathy has attended the call and asked me to wait for registering the compliant. but no response has been received for a long time.( ie 5 minutes ). As no reply has been received, I cut the call and again tried. That time another lady in the customer has attended the call and asked me again the full details. After noting down the complaint she also asked to wait. but no response. Again I contacted for third time. One Ms. Suganthi has attended. I told to her that i want to speak with banumathy. She said that she is busy with another call and again she asked the details. This is a poor response from whirlpool customer care and also the service. This type of behavior is very disappointing me. If this continues one to many person you may think ...

RAVICHANDRAN .S

from Delhi, Delhi

same things is happening around the country. Because of this type of problem, I am thingking about buying a new product from whirlpool.my contact number is [protected]