[Resolved] Whirlpool India Limited / Refrigerator — DEFECTIVE FRIDGE SOLD TO ME | |||
COMPLAINT: DEFECTIVE PRODUCT SOLD TO ME & SUFFERINGS THEREON !!! by Wg Cdr P Kosalai Raman Jul 23, 2010 PRODUCT : WHIRLPOOL REFRIGERATOR-ICE BERG-310 Lts DOUBLE DOOR COMPANY : WHIRLPOOL OF INDIA LTD. Sir, I had bought Whirlpool-Iceberg-310 Lts-Double Door Fridge through CSD Canteen from Bathinda (Punjab) in Oct 2006 for Rs.17,500/=(approx). Since then due to an Undiagnosed electrical shorting problem (which was diagnosed only in 2010 at Pune), Four times the Compressor; Four times the Main Relay PCB Box were changed. Twice the the front Panel PCB was changed; Both the bottom and top doors were changed. All these changes were made at the crucial, three consecutive Hot Summer months of 48 - 50 Degree Celcius Temperatures in Jaisalmer (Rajasthan) where I was posted from Bathinda in Nov 2006 and followed in Pune rendering me with no refrigeration facility im my Home at the need of the hour creating a lot of physical discomfort and mental agony. Whenever I had changed all these spares, I had spent exorbitant amount of money in transporting the fridge to and from the service agency and paid for gas charging and welding every time repeatedly and even Three Relay PCB's cost of Rs. 2500/= each time was borne by me. When the actual defect was detected by the Service Engineer at Pune, Only one last job of replacing the Cooling Coil was left to make the fridge fully serviceable. The same was accepted by the service engineer and assured free of cost replacement at Pune itself. By 25 May 10, I was ordered to move on transfer to Sulur, Coimbatore and I moved as the Pune engineer could not replace the cooling coil by then. 2. At Coimbatore, I had registered my complaint with Whirlpool Call Centre, explained my position in totality and sought for rescue. After the service engineer had visited my home he expressed his inability to repair the fridge by replacing the cooling coil and advised me to buy a new fridge. I am left without the fridge working since last four months again. I requested the Service Engineers/ Mechanics to take this fridge and back load to company as a Defective Piece for Investigation and necessary Research & Development at Company itself and give me a new replacement fridge to overcome the problem and let me live in Peace at Jaisalmer & Pune even now at Coimbatore. Now at Coimbatore, they are saying they may arrange to give Rs.2000/= for this four year old Defective fridge which has been an "White Elephant" since my purchase. May I request the Honourable Consumer Court to intervene and redress my Grievance and teach a lesson to the irresponsible Manufacturer by Penalizing suitably and compensating for my Financial Losses; Physical Discomforts; Harassment; Embarrassment amongst my social community and severe Mental Agony I and My Family have been undergoing in the last four Years, Please ? Wing Commander P KOSALAI RAMAN Commanding Officer, 75 R M U, Air Force, Air Force Station Sulur, Coimbatore – 641 401. Mobile: [protected]. e-mail : [protected]@yahoo.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Sir, Please mail the Fridgehouse Customer Care email: [protected]@fridgehouse.in if you are still facing any difficulties.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3572
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information
Whirlpool of India Limited — Defective Doors
Had purchased a Whirlpool iceberg Refrigerator from M/s. Fridge House, Kadavanthra, Kochi on 06 Jan 2008 vide their invoice # SK03511 dated 06 Jan 2008. From the time the refrigerator was bought, I had complained the same is not cooling properly. On 08 Jan 2008, a person from Global (Whirlpool Authorised Service Centre) came and inspected the refrigerator and informed there was no problem with the refrigerator. A charge of Rs. 125/- was collected vide receipt # 2373 dated 08 Jan 2008 towards service call. Also an amount of Rs. 3,850/- was collected vide recceipt # 3820 dated 08 Jan 2010 towards extended warranty (from 07 Jan 2009 to 08 Jan 2013).I started noticing the problem again from early 2010. Even though the refrigerator was said to be a non frost refrigerator, ice formations started appearing on the freezer chamber. Had again contated Whirlpool who sent in their engineer. As per him, the thermostat was found defective and the same was replaced. I was charged Rs. 1,225/- vide receipt # 268 dated 24 Aug 2010 even though the refrigerator was under warranty. The engineer also mentioned that the hinges of two door were defective and need to be replaced. For replacing, it took another month. The same was replaced on 24 Sep 2010 and I was again charged Rs. 280/- vide receipt # 1512 dated 24 Sep 2010. Inspite of all this, cooling was not taking place and water was sweeping from beneath the refrigerator. I again raised a complaint, based on which another engineer came and inspected the refrigerator. As per his observation, both doors are defective & have to be replaced. Lately, the freezer door has come off the hinges.
I had raised numerous complaints & have rqsted Whirlpool to replace the refrigerator. Even though, as required, I had provided the copy of the purchase bill, other than dragging the issue, no action has been taken till date. I am now given to understand, since the model is now not available, I have to pay the difference for getting another model as a replacement. I feel this is not justified considering the loss I had to undergo for the past two years (like poer consumption, food getting spoilt etc)
I would be extremely grateful, if you could please look into the matter and help resolving this issue.