[Resolved]  Whirlpool India Ltd — WORST CUSTOMER SERVICE

Address:

Meghalaya

Sir,

This has referance to my mail dt: 21 April, 2011 and also 03 May 2011. I am repeating the mail because there has been no response from your side whatsoever. This attitude of yours greatly emphasizes the fact that WHIRLPOOL INDIA is presently THE WORST company that I have encountered so far as far as after sales services are concerned. Since you are not interested in providing the service as required, kindly have the decency and courtesy to respond to my mail atleast.


I have a whirlpool Iceberg dlx 310 lts Frost Free refrigerator (Model No: 10190 Serial No: INA[protected] purchased on 05/05/2007 from Wheels and Wares, Shillong. The fridge stopped working around 6 months back. Complaint was given to your service engineer stationed in Shillong (Mr. J.K. Singh - [protected]).

Till date he has changed all the main parts - relay, fuse, timer and the thermostat and I had to pay all the expenses ( cost of material and labour charge) as demanded. Unfortunately, the fridge has not worked ever since. On repeated enquiries your service engineer always says that the parts has been sent by the company and is in transit. However, none of the parts that he has changed so far has provided any solution to the problem. He has finally said that since the fridge is old, the company has stopped manufacturing spare parts.

Your Guwahati office is no better. They had promised to send one engineer, but unfotunately it seems that the engineer is still in transit alongwith the spare parts. This is the pathetic condition of Whirlpool India.

I feel that I have made a very grave mistake in purchasing a Whirlpool fridge. I should have gone for tried and tested brand such as LG as suggested by others. Be rest assured that Whirpool brand will never again enter my house and this goes for all my contacts , be it now or in the future.To top it all your customer care service is pathetic. There has been no response from their side so far.I hope you acknowledge this complaint.

Regards

ARIFF HOSSAIN
Shillong - 793001