Whirlpool India — Microwave oven not repaired/ replaced since 1 month

Vivek Chaturvedi

from Pune, Maharashtra

Address:

Chennai, Tamil Nadu

I placed the complaint with the company customer care center - Complain number CN[protected]. The microwave oven is beyond repair and thus they collected the bill copy to have my machine replaced. This was neither replaced nor any status updated provided to me inspite of multiple calls to the customer care center and visits by me to the local service branch.

Today ( August 27th) they sent a microwave oven lesser in size than the original model, they should ideally replace with equivalent or better model. I have again called the customer care center and spoken to the escalation incharge/ floor supervisor - Joshua who has promised action like the earlier people on the phone have done.

Need help to have Whirlpool improve the service and replacement levels and not have other customers go through this pain for similar or other appliances from Whirlpool.

Thank you,
Vivek
Cell[protected]

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Comments

vikas

from Kolkata, West Bengal

Whirlpool — AC not repair in one month time

AC not repair for almost one moth , its under AMC , Bad customer service , its same on whirlpool , i am not going to buy any products

rakeshiip

from Delhi, Delhi

Whirlpool India — AC NOT REPAIRED

I have been using Whirlpool products since long.

Post sale service of whirlpool was one of best 5 years back.

But Now, It has gone to a very pathetic levels.

I purchased Whirlpool A/c 1.5 T in the month of April 2010.

Due to some cooling problem, I have registered a complaint with Whirlpool about my Air conditioner on 20th june 2010. ( GB[protected] ).

The engineer came and did some repair work, which was not full proof.

Again the AC gave same problem on 7th August,

We registered the complaint with whirlpool ( GB [protected] )

Again the engineer came and checked the A/C, did some repair work, But the same evening burning smell started coming from the AC.

Then the service engineer came to the conclusion that the a/c motor needs to be replaced.

After repeated reminders to customer care ( who does not give any complaint numbers for reminder calls and do not accept any complains about the service engineers )

One day the service engineers again came and gave us good news that he has got wrong Motor which does not fit to our A/C.

on 11th August we have again registered the complaint ( GB[protected] ) for the same problem which was unresolved since 7th August.

on 12th August , to our surprise, we get SMS from Whirlpool saying your complaint has been closed.

Again we made call to customer care, registered the Same complaint again, for which got the number of service engineer Rahul [protected], whose phone is always switched off.

Now, on 14th August 2010, I am still waiting for Whirlpool service engineer to repair my A/C.

I would like to request whirlpool that, i have made a big mistake buying your product, I will repeat that mistake again in my life time.

But at least inform me, whether you intend to repair my A/c or not. If not, please feel free to say so. Because, If i can buy the A/c, I can also get it repaired from outside.

But there is no Point having nonworking A/c in house, which we use only for 5 months in a year.

Highly unsatisfied customer of whirlpool.

Rakesh deore.
[protected].

P.S. Can anybody guide on how to take up this case in consumer court forum.

anupammathur

from New Delhi, Delhi

hi i m anupam and i fase same problem

Anupam Mathur
kanpur
[protected]