[Resolved]  Whirlpool India — Poor and incompetent service

Address:

Gautam Buddha Nagar, Uttar Pradesh

I had registered a complaint with Whirlpool customer care, here in
Noida on the 12th May (Complaint number:GB[protected]), as my window
AC was not working properly. I immediately got a SMS on my mobile
that my call has been allocated to Mr Sachin Kumar [protected]. As
per the company's commitment I should have got a call within 2 hrs.,
but till now no one has called. I made calls to Sachin Kumar's phone
no. which kept coming switched off and today morning when I got
through he told me that he is Khan and it has been allocated wrongly.
I again made a call to customer care and took the number of Branch
office, for almost 2 hrs i kept trying, no one picked up the phone and
finally when Anil Kumar picked up on 13th May, he promissed that he
will be sending someone. No one turned up.

After so much persuation and this mail finally my complaint got
attended on 16th May 2011. Some technician came from Greater Noida
and tole me that problem is with the stabiliser, inspite of my
stabiliser showing proper output, he told me that inside there is a
problem. He did the direct connection and AC started but he did not
even wait for 10 minutes to check whether it keeps on working or not.
Since painting work was going on in that particular room, I also could
not check and we did not switch on the AC till today.
Believing the technician I gave the stabiliser for repair, for which I
had to shell out Rs. 600/-.

That stabiliser has been reconnected to the AC and today when we
switched on the AC, it worked only for 10 minutes and went off.
Neither there was problem in the stabiliser earlier nor now, i am 100%
sure. Earlier also I mentioned in my complaint that AC goes off after
making a loud sound.

In fact, we connected the stabiliser of other AC, with that also AC is
not working that clearly shows that problem is in the AC and not in
the statbiliser.

I had lodged complaint again on 18the May vide complaint no. GB[protected]. After lot of follow up and many calls one Pankaj Kumar came on 20th May and finally said that compressor is not working and it will be take to service station. On 21st May also I spoke to Mr Khan, supervisor and he put me on to Mr Fared, incharge of service centre who promissed that it will definitely be picked up on 21st May, but AC is still at my place unattended. I tried his no. but it kept ringing. Today on 23th May at 9'o clock I get a sms on my mobile that my complaint has been closed in system. HOW????????????????
I called up again call centre and I have been given another complaint no. i.e. GB[protected] dt 23may2011.

Now I am so put off with this kind of behaviour that I really want to get rid of this unit and never again go for whirlpool products and my advise to all future consumers not to buy their products. Service is too pathetic.

I request whirlpool India to make the refund of Rs. 600/-towards the stabiliser repair which was 100% ok and also AMC charges of Rs. 3559/- if not able to rectify the problem.
This AMC is being done on April 7 2011 and my first call under this
AMC was on 12 May 2011 and it has left a bitter taste in my mouth.

A very harrassed customer.....