[Resolved] Whirlpool India — Maintenance

Chnadrashekhar Kulkarni

from Pune, Maharashtra

Address:

Pune, Maharashtra

I have registered compliant about my washing machine and refrigeratr on 1.05.2010 with call centre no.[protected].The service engineer appeared on 3/5 & 5/5 resp.and carried out some repairs.But to my surprise the engineer was more interested in selling some of the companies product rather than seeing whether the equipment is really working fine or not.And hurridely asked to sign the customer stisfaction form.Now my both euipments are having problems and they are not functioning since then.I treied the call center no but for last several days I get the message that the lines are busy or the customer executives are busy.I was tole that if complaints are made within one month,we won't be charged the visit fees.Now for last 15 days I am not able to register my complaint and I am frustated with the service department.I feel we should file our complaints with the consumer forums agianst this company.
C R Kulkarni
[protected]
Pune
Maharashtra

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kvani.kannan

from Udagamandalam, Tamil Nadu

I have registered a complaint regarding a front-loading washing machine on 21/09/2010 with the call center [protected] and the complaint number is BG[protected]. After that one of their person had come & said some other fellow has to come and attend to it, he shall go and report in the company.After that many times I had called them. But they don't care for. Some lame excuse as to parts no stock, service personnel are busy or some nonsense.In such case why should you accept annual maintenance contract? If you are not able to cater to the customer requirement, why should you have the service center or your company at all. It is a shame to call your self as a reputed company and keep advertising so much. I think I should also file my complaint with the consumer forum against this company.
Mrs.Kannan,
[protected],
Bangalore,
Karnataka.

NAYANAS

from Bengaluru, Karnataka

SHAME ON YOUR PART TO CALL YOURSELF WORLD RENOWNED MANUFACTURERS OF HOME APPLIANCES. YOU ARE INTERESTED ONLY IN SELLING YOUR PRODUCTS. YOUR AFTER SALES SERVICES ARE SO WORST, YOU ARE UNFIT TO CALL YOUR PROFESSIONALS. YOUR SO CALLED SERVICE ENGINEERS ARE WORST THAN ROADSIDE . THEY HAVE NO CULTURE, THEY DO NOT KNOW HOW TO TALK TO YOUR CUSTOMERS.

I HAVE LODGED A COMPLAINT WITH YOUR CC FOR THE FOURTH TIME FOR MY WASHING MACHINE, IF THIS IS NOT RECTIFIED ONCE FOR ALL, I WILL GO TO CONSUMER FORUM.