[Resolved] Whirlpool India Pvt Ltd — NON-REPAIRING OF REFRIGERATOR

NOOR HOSSAIN

from Baghdogra, West Bengal

Address:

South 24 Parganas, West Bengal

NON-SERVICING OF REFRIGERATOR

DATE OF PURCHASE: 21.09.07, MODEL No. 10869, Serial No. INA[protected].
Service Request No. 8482 dt 16/03/11, Mr A. Dutta, an Engineer visited the residence on 16/03/11 and charged Rs.280/-. On 19/3/11, a mechanic visited to check the fridge. On 21/03/11, fridge was taken to the workshop for repair. On 24/3/11, fridge was returned without repairing. On 25/3/11, Mr Pradip informed that the fridge is not repairable due to internal leaking and need to pay 50 % of the charge for procuring new fridge.
I was shocked and surprised that the refrigrator is still within the warranty period of 5 years. I suppose the Company is duping the customer in the name of 5 years warranty, when the refrigerator is not-repairable after three and half year.
I am of the opinion that the Company and its service provider is trying to hoodwink the consumer as the five years warranty on COMPRESSOR is still valid and the COMPRESSOR is not functioning and it needs replacement.
Since the refigerator is an essential during summer, it is my request to mend it at the utmost.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

PN Shenoy

from Gurgaon, Haryana

Whirlpool India — Repairs of Refrigerator

My whirlpool refrigerator has developed a defect for which i sought assistance of the company. Over 20 day my refrigerator is still not operational despite paying money in advance. Every day a new technician is sent , a new diaognsis and a new quote .
I did not think that a brand like Whirlpool would have such a poor service in the capital. My efforts to get across the consumer service manager have been unsuccessful.

I have lost trust in this brand and would advise all consumers not to buy a whirlpool product.

ABHISHEK810

from Pune, Maharashtra

i too have a huge complian abt my refregerator...they are frauds and they denied to replace my refregerator...rajesh and prashant in charge of pune service centre and fake people and are the root cause of my problem...they should be fired...I HATE WHIRPOOL...

Deva Singh

from Patiala, Punjab

I too faced same problem with whirlpool refrigerator. I bought it last year and it is second time i went to customer care for replacing its compressor and facing harassment from whirlpool authorities in Punjab . I recommend all the whirlpool customers to leave this brand if really want to get some quality appliances. It is a Fraud...