[Resolved]  Whirlpool India / Refrigerator 280 Lit. — Fridge is not working since last 15 days and my complaint not being attended by the manufacturer of the product.

My Customer ID No. – GB/C/1107/33485.

We bought a 280 L double door Whirlpool Fridge in july 2003 from authoroized dealer at Noida which is under 7 years warranty. Till now it was working well. Now suddenly before Diwali it was stopped working and I made a complaint at authorized dealer’s showroom at Noida and subsequently followed up with customer care centre at Phone No.[protected]. Inspite of repeated phone call representative of whirlpool visited to my residence on 13.11.07. After inspection of fridge, he told us that gas has leaked and on PCB also not working and given the estimate of Rs. 4000/- (gas filling- 1500, PCB replacement- 2500) also told that without replacement of PCB fridghe will not work. We do not know whether because of gas leakage – PCB got damaged OR because of PCB failure- gas leaked. We told him to get it repaired immediately. He expressed his inability for immediate service with the reason that PCB is not ready stock and it may take 2-3 days to attend the complained.

Till 13.1.2007 no response has been received from whirlpool inspite of repeated phone call to customer care centre at Delhi. Even today ie. 22.11.07 On enquiry from customer care center I was not told about when my complaint will be attended. Under the circumstances I do not know that how long I have to wait to get my complaint attended though my fridge is under warranty period.

Kindly look in to the matter and the reason for reluctance response in attending my complaint may please be explained.

My comment: Very very poor response from customer care centre at Delhi and I have very bad experience with whirlpool India.

Hoping for prompt response on the matter.

Thanking you


(G. L. Kanojia)
147-B, Kanchanjunga Aptt. Sector- 53, Noida
[protected] , [protected]