| Address: | Mumbai City, Maharashtra |
This is to lodge a formal complaint with Whirlpool regarding my refrigirator with following details
Serial number of my refrigrator is : - INA[protected] Litres FF refrigirator.
I contacted customer care on[protected] today i.e.,[protected] in the morning to lodge a complaint about my fridge not working. SR No = MB[protected]
Service Engineer attended and said compressor needs to be changed.
I contacted Call Centre where I was informed that compressor is within warranty as on date, i.e., warranty on Compressor is valid up to[protected].
The service engineer has left without replacement of compressor as on date.
Kindly do needful from your side to inform your Service provider, i.e., M/s INDICO ENGINEERS, Mumbai to attend the complaint and replace the compressor free of cost as it is still under warranty.
Thanks and a reply / acknowledgement to this e-mail would be highly appreciated
I have again spoken to the call centre againon[protected] at 8.00 AM, First to to some lady whose name I cannot recall.The the call was tranferred to her senior Mr Pandey Team Leader,
I was shocked to hear him say that the warranty status that is still being shown as valid up to[protected] is now to be "rechecked", "Verified" and " if required, Changed". I was asked by him to then talk to someone else in the engneer side to which I refused merely on the grounds that I have purchased my fridge from Whirlpool and my contract with whirlpool rests only with Whirlpool. I have no contract any of your agents etc.
Any information that requires to be conveyed to your agents is to be done by whirlpool and not by the end user.
I am stiill speachless to know that Whirlpool can stoop so low to change warranty status from[protected] to some back date because a complaint on the compressor has been recived.
I once again request whirlpool that the warranty status of my fridge should not be changed under any circumstances and my defective compressor should be replaced without charging any money as it is under warranty.
Thus, it appears that whirlpool is short of Rs.5000/- towards the cost of one compressor that you are resorting to such unethical tactics to save yourself this small amount.
If Whirlpool agrees that yes, they cannot afford a compressor cost within warranty to keep a customer satisfied because he has rights on this account, then Whirlpool deserves to quit this business and start probably a grocery store. even my local grocer gives better warranty and replacement.
I hope I would not have to escalate this issue beyond this into somting legal or otherwise.
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