Whirlpool India — service center refuses to repair-and rude call center staff

Address:

Chennai, Tamil Nadu

I am a Whirlpool privilege member -IFB priveledge number [protected]


This is Mrs Rama here and I possess two Whirlpool Fridges , one single door and one double door (Elite Model). In fact all my family members have Whirlpool refrigerators because I recommended them and because I have had a very satisfying experience with your service until now .

I recently (first week of March) logged a complaint as my fridge was not working ( it was working on and off). The Mechanic from the service center visited us and said that the compressor was at fault. I had some doubt about this as the Fridge was working on and off and I requested my friend who had a workshop to come and have a look . He checked and said that the compressor was working perfectly but looked like there was some problem in the supply of current which could be loose contact or something .

So i logged another complaint , and when the mechanic came (this time a different one) I was out of the country and my husband was there in the house, he checked the fridge and said the compressor was working and apologized for the earlier mechanics wrong diagnosis, He also said that it was difficult that since the wires were inside the beading or the Puff or whatever , the fridge could not be repaired.

I am really astonished and pained by this comment by the mechanic as we spend a lot of money and buy a fridge for its brand worth name. I shudder to think if this complaint had happens two years after I brought it , should I simply throw the fridge because it can't be repaired ? Is there anything at all where the company cam say it can"t be repaired . Are Fridges use and throw in India. I am all the more worried because I have been recommending Whirlpool Fridges left and right to every one and I tell them that there could be a situation when Whirlpool would ask you to simply throw your fridge away.

When contacted the call center staff named JAI Mohan , he was forthright rude and said that they simply cannot repair the fridge

I still have belief in Whirlpool and I firmly believe my recommendations would not go wrong , and it is only the fault of the Mechanic who could have made this remark unwittingly.