[Resolved]  Whirlpool India — Refrigerator's Freezer Compartment problem

Address:

South Delhi, Delhi

Hi,

I have been using Whirlpool Appliances for over 5 years now (WhiteMagic Fridge and Semi-Automatic washing machine). On the pretext of best of after sales services I was sold the AMC for both the appliances. Till recently the fridge was working fine and sometime during late summers I was informed that the Freezer compartments has some damaged part and needs to be replaced. Since summers isn't the best of time to get it replaced as storing food items would be a problem, I was told to wait till winters. Yesterday, I called up the engineer who had suggested how the whole thing would be done, I was told to log a complaint with customer care who refused to accommodate my request instead asking me to cough up another Rs 700/- for the change.

With sheer frustration I'm writing this. I would like to inform that with such fraudulent and dubious commitments you make to the customer while selling AMC and without any solution provided I'll be forced to register a complaint with consumer forum. In case you can't repair the fridge you are requested to give me a complete refund of the AMC amount I have paid.

I have had as many as 2-3 AMC's renewed and don't expect such pathetic response and service.

Receipt No. - 190338 - Fridge - INA041404 (Appliance Serial No.)

I have sent as many as 5 reminders and no one has bothered to rectify the problem. Rather than solving the problem and ensuring that I get services for which I have paid we are being deprived of services.

Regards,
Himanshu Raina/R.S.Raina
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