[Resolved] Whirlpool India — NOTICE BEFORE FILING CONSUMER COMPLAINT | |||
Dated: 12-Nov-2011, Visakhapatnam. TO 1. The Managing Director, M/s Whirpool of India Ltd., Whirpool House Plot No. 40, Sector 44, Gurgaon – 122002 Haryana Tel.: PH[protected] Fax[protected] 2. The Branch Manager, M/S Whirlpool Of India Limited, P-37, S V Reddy Complex, Chitta Reddy Colony, Tadbund Cross Road, Secunderabad, Andhra pradesh 500009 3. The Manager, R.R. Services, (VAT TIN [protected]) Authorised Service Partner, D.No: 1-117-4, Sector-12, Plot No.71,, M.V.P.Colony VISAKHAPATNAM – 530016 Andhra Pradesh. SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT Reg: Complaint No: “HD[protected]” Dated:11-Oct-2011 Dear Sirs, • I Purchased A Whirlpool front loading washing machine model “Sensation Elite-10123” on 17-May-08 with S.no INB[protected] with 2 years warranty. • Extended warranty NO: HG07 85075 for 2 years taken on 04-March-2011 and valid up to 03-March-2013. • On 11th October 2011 (Washing machine Still Under Extended Warranty), while routine washing is being carried out, the washing machine stopped working with error code “ HE3” • On the same day booked a complaint with whirlpool customer care with complaint number : HD[protected]. The complaint was supposed to be attended and rectified by local whirlpool dealers “ R.R.Services” but the same has not been carried out till date. • Today is[protected] and no action from your end towards rectifying the defective machine. Numerous Calls to local dealer, Customer care centre, to Gurgaon head office has not yielded any satisfactory responses and your customer care is of worst quality. ( A log of all phone calls with voice recording made to you maintained). • Time taken by you to resolve the problem is way too long – already one month till today since the complaint is lodged – and still no progress towards resolving the issue. • I need the defect in this washing machine rectified immediately as the washing machine is still under extended warranty. • This is the seventh problem occurring within these 4 years, out of which nearly one month the machine was lying useless due to poor service from your end. Every time I had to elevate the issue to get it resolved. • As this has caused a lot of mental agony to me and my family and as I had spent a lot of money and my valuable time making calls to your dealers, head office, customer care, will be issuing a legal notice shortly for huge compensation for the mental agony caused by you and your company machine and your worst customer care services. • Kindly settle my grievance within 10 days of receiving this notice or else a complaint will be filed with the consumer court as I am protected under the Consumer Protection act of 1986. • Also Note that the consumer complaint filed by me will be at your cost and expenses and I will seek a huge compensation from all parties involved for the mental agony and harassment caused due to deficiency in your services. Yours truly, Sd/- Guddati Chandra Sekhar 31-33-79/A, Ranga Street, Dabagardens,Visakhapatnam. Andhra Pradesh – 530020 Mob: [protected] Mob: [protected] Was this information helpful? | |||
Dec 26, 2015 Complaint marked as Resolved Company Replaced defective machine with replaced machine
Company Replaced defective machine with replaced machine
Company Replaced defective machine with replaced machine
Company Replaced defective machine with replaced machine
Company Replaced defective machine with replaced machine | |||
 2 Comments | |||
Comments
WHIRLPOOL PRODUCTS PATHETIC SERVICE HORRIFYING NEVER GO FOR IT
I have purchase a 1.5 ton Whirlpool a/c in June 2011 with a 2 free service. The second wet service was scheduled in June however when we received a call from Whirlpool service center we were on vacations out of town so, we requested them to make it after a week the date was around the beginning of June 2012 for the service. We received no call from them after that, . Now when I called them for the 2nd free service on 17th June they said no request has been placed on their records and the warranty on the a/c has expired:. Since I have one more a/c purchased from whirlpool the a/c was serviced at the end of the summer season and their personal told me before that however the date of service on their manual is stated as only 9 months from the purchase date but they can service the a/c at the customer's convenience.. The service of the Whirlpool customer agents were pathetic and they were even rude and hung up the calls multiple times on numerous occasions, .We would be thankful if you support us in taking strict action against Whirlpool Company:. I ADVICE ALL NOT TO GO FOR WHIRLPOOL PRODUCT, IF YOU WANT POST SALES SERVICES OF YOUR SATISFACTION/. I feel that company like WHIRLPOOL is selling substandard products & fraudulently fooling it's customer's and making big money?.
I WILL TAKE THIS CASE TO THE CONSUMER COURT IN CASE THE ISSUE IS NOT FIXED SOON..
Service request number: DL[protected]
LALIT SALDHI
[protected]
I have purchase a 1.5 ton Whirlpool a/c in June 2011 with a 2 free service. The second wet service was scheduled in June however when we received a call from Whirlpool service center we were on vacations out of town so, we requested them to make it after a week the date was around the beginning of June 2012 for the service. We received no call from them after that, . Now when I called them for the 2nd free service on 17th June they said no request has been placed on their records and the warranty on the a/c has expired:. Since I have one more a/c purchased from whirlpool the a/c was serviced at the end of the summer season and their personal told me before that however the date of service on their manual is stated as only 9 months from the purchase date but they can service the a/c at the customer's convenience.. The service of the Whirlpool customer agents were pathetic and they were even rude and hung up the calls multiple times on numerous occasions, .We would be thankful if you support us in taking strict action against Whirlpool Company:. I ADVICE ALL NOT TO GO FOR WHIRLPOOL PRODUCT, IF YOU WANT POST SALES SERVICES OF YOUR SATISFACTION/. I feel that company like WHIRLPOOL is selling substandard products & fraudulently fooling it's customer's and making big money?.
I WILL TAKE THIS CASE TO THE CONSUMER COURT IN CASE THE ISSUE IS NOT FIXED SOON..
Service request number: DL[protected]
LALIT SALDHI
[protected]
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Whirlpool — consumer court notice
LEGAL NOTICEUjjawal Bhatnagar
S/O Mr. A. S. Bhatnagar
B 62 Delta First Greater Noida
Greater Noida
UP India
V/S
Director
Whirlpool India Electronics Limited.
Whirlpool of India Limited Plot No. 40, Sector- 44, Gurgaon - 122 002.
Dear Sir,
I would like to bring to your kind notice that your service channel has mentally harassed me by not providing me services, I am making regular complain for my in warranty Microwave oven but your staff has never turned up.
For in warranty product i had already paid you , now I am bound to go to consumer court if if my product has not been replaced with in 7 working days, as it is faulty product.
Also your system has harassed me mentally so you are liable to pay Rs 20000/- Rupees twenty thousand only as compensation for mental torture.
Please mark this email as official notice of consumer court from my end as with receipt of this email i will be filing case in consumer coure on 10th day from[protected] i.e.[protected].
Regards,
Ujjawal Bhatnagar
B 62 Delta First Greater Noida Up India
[protected] , [protected]