[Resolved]  Whirlpool India / Washing Machine — making lame/fake/false excuses in spite of providing service of the appliance which is in AMC of the company

Address:

Patna, Bihar

Sir/Madam,
Received your response, which is vague and ir responsible . Are your company sleeping from[protected]/[protected]? Today I.e.[protected] I contacted your area sales manager Mr. Pankaj ( Moblie no. [protected]) about the matter. His reply is that we are at present engaged in audit till 10th October so services to the customer is not possible. And we are so engaged in audit that we can not talk to the customer also. His manner of talking is such that the he is obliging me to talk with me on mobile. It so shamefull that it can not be explained. Overall Mr. Pankaj threatened that you he will give services only after myself move in court/consumer forum only and he will answer me only in court.
I want to know that what is the responsibilities of your company for the appliances which are under AMC of the company?
In how many days/weeks/months/years your company give services after lodging complains?
I have lodged complain on[protected] PT[protected]) and on[protected]PT[protected]). But till the date it is not complied. You have regretted for it in your response made to me. Thanks for it. But will you imagine that after saying sorry everything will be forgotten and my washing machine is started working. No, it not.
As you have written that that parts is out of stock and you are arranging on urgent basis. Can you also explain what is the meaning of urgent basis for your company? More than two months has been elapsed after lodging the complain. If this is your priority o[censored]rgent basis than what will be of normal basis.
You have also requested me to co-operate? I want to know that what kind of cooperation do you want from? If you want that we give the money to your company as AMC and never expect for service from your company. Is it not? Overall area threatening that he will give service only after myself move in court/consumer forum and he will answer me only in court. Is it not?
Now I am requesting you to kindly co-operate me. Since your company is unable to give after sale service, so take back my said washing machine and refund the money of machine as well as of AMC money which is paid by me Because your company is completely failed in providing the services and harassing me only mentally, financially physically and making threat from your employee Mr. Pankaj.
No doubt it is horrible.