I bought a PROFESSIONAL SPORT 7KG washing machine of WHIRLPOOL about 1yr 6months ago.It stopped working and I complained to call-centre of the company and a person came to repair and found some part defective,and told us that since the machine is within warranty,they will supply the part.After 2 weeks, when we kept on calling them, they told us that the part is not available in Kolkata,and they need one week time to get it from their head office,Gurgaon.After 1 week ,we, after calling them a number of times,they informed us that the particular part is not available even in the head office.They offered us that ,if we pay 15% price of a new washing machine ,they will give us a new.I paid them 15% as DD in the name of the company.Again they told us to fax the original bill, which I faxed them immediately.Almost a month has passed,still they have not given us the washing machine.If we call them , the kolkata office staff( AMIT DAS and AMIT GHOSH) tell us one week more.We are really frustrated and drained.Do the company has any right to harrass customers like this? Was this information helpful? | 
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