[Resolved] Whirlpool Inverter Elantra 800va Home Ups — INFERIOR PRODUCT QUALITY AND POOR SERVICE | |||
We had purchased a whirlpool inverter( Model ELANTRA 800VA Sine Wave Home UPS) in September'09 from an authorized dealer in Behala, Kolkata.Within 6 months of purchase the inverter stopped functioning due to some technical failure.Upon contacting the branch office in Kolkata a service engineer was sent to investigate the problem.The engineer found that one of the parts ,i.e the PCB had gone out of order.The service engineer was extremely ill mannered and arrogant.He said that the spare part was not available as there were lot of such complaints and lot of customers were in waiting .We were asked to wait till the same was received by them from headoffice.In between we had also contacted customer service head office at Delhi but we were directed to Kolkata office saying that they could do nothing in this case.We had also asked kolkata office to replace the machine or take back the defected piece and refund us the amount because it was within the warranty period.We were said that they could do nothing in this case and that we had to wait and suffer.After almost a month of suffering in April'09 and much follow ups , the engineer came back with a new PCB and replaced the same.Goes without saying that once again we had to face the same indecent, illmannered service engineer to get the machine mended.We thought that the bad time was over and that the machine would now run fine until today( i.e within another 3 months), that it has again stopped working.Upon lodging a complaint (KL[protected])today an engineer( who also needs to learn how to speak with the customers) from whirlpool came and said that the same part, i.e the PCB, needs to be replaced.He also told us that he could not commit when this could be done. We are again put into the same troublesome and painstaking situation.This product is extremeky inferior and also the service quality is pathetic.The company is also not ready to take back the inferior product and refund us the money. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Why don't you drag them to consumer court ? These days a lot of people are getting redress from consumer court. Please try. Don't let them go scott free.
Reply
I have purchased one Whirlpool Inverter 800 VA, within six month the changeover/switching from AC to inverter or Inverter to AC Supply is malfunctioning, Lodged complain through call-centre, Company franchise service personnel attended the service complain after seven days ( though company is claiming to attend the complain within 48 hours).
In my observation without understanding the nature of complain, the service personnel (SP) replaced the whole PCB with component kit after two days, again the same problem faced by me, after so many of efforts I have managed to replaced the Kit again.
In my opinion /experience Whirlpool Inverter has a manufacturing defect and doesn't have the component level service as a policy to squeeze customers financially at any extend. For example the said product I have purchased paying Rs 4000/- and the said Kit the company is asking to pay[protected]/- + Service charge. More interesting, the Kit is having a 3 month warranty, so every after 3 months there is a risk to additional burden of[protected]/- if you buy the Whirlpool Inverter. How funny it is.
Please note Whirlpool is not having any company service centre they are managing the show from Franchise service centre, more surprising, on your complain SP will attend according to their time, after how many days you don't know, further even if the franchise Service Center (Within your jurisdiction as per company assignment) not having competent Service personnel, you don't have the option to go for other service service franchise, all these information I have ll get from call centre allotted numbers ([protected]). customer care cell Mr. Rohit Sharma
Even if you wish to talk to company's personnel you don't have the option to access. Some way or other I have managed to get a mobile number of Whirlpool personnel Mr. AMIT DAS, he least bothers about the issue and force me to talk to call centre people.
In my view Whirlpool Inverter worst productwise and service wise
In my observation without understanding the nature of complain, the service personnel (SP) replaced the whole PCB with component kit after two days, again the same problem faced by me, after so many of efforts I have managed to replaced the Kit again.
In my opinion /experience Whirlpool Inverter has a manufacturing defect and doesn't have the component level service as a policy to squeeze customers financially at any extend. For example the said product I have purchased paying Rs 4000/- and the said Kit the company is asking to pay[protected]/- + Service charge. More interesting, the Kit is having a 3 month warranty, so every after 3 months there is a risk to additional burden of[protected]/- if you buy the Whirlpool Inverter. How funny it is.
Please note Whirlpool is not having any company service centre they are managing the show from Franchise service centre, more surprising, on your complain SP will attend according to their time, after how many days you don't know, further even if the franchise Service Center (Within your jurisdiction as per company assignment) not having competent Service personnel, you don't have the option to go for other service service franchise, all these information I have ll get from call centre allotted numbers ([protected]). customer care cell Mr. Rohit Sharma
Even if you wish to talk to company's personnel you don't have the option to access. Some way or other I have managed to get a mobile number of Whirlpool personnel Mr. AMIT DAS, he least bothers about the issue and force me to talk to call centre people.
In my view Whirlpool Inverter worst productwise and service wise
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