[Resolved]  Whirlpool — No service parts price list

Address:

Lucknow, Uttar Pradesh

Whirlpool does not have a price list of spare-parts of various models of washing machine.They do not have spares inventory at the service center which is probably sub-contracted.Even during AMC, the company does not give prompt service. I am listing below one of the complaint in original.

To: [protected]@whirlpool.com


Hi,

I have been having a problem with my washing machine, and had booked a complaint in March (Complaint number LKO[protected]. Later I lodged another complaint since no one took care of the first one (Number LKO[protected]. Everytime I call up the call center, I am told that the part is not available and that they have no idea when it will come in. I have called up the engineer and he too says the same thing. I have a Home Care plan that was taken on 25th Nov 2008, and will expire soon. I am afraid that if the part comes after the plan expires, I will be asked to pay up.

The call center people dont even know where in Kanpur the service center is in. If they tell me the address maybe I can go and file a complaint.

This issue is getting on to my nerves, and if this time nothing is done, I will go to the Consumer Court.

Regards,

Pradeep Sharma
Ph: [protected]

I am also having problem in my Whirlpool washing machine and the charges told by the technicians is Rs 3800 or more, however he has taken 275/- as visiting charges.I fail to understand how Rs 3800 are required for a product costing only Rs 11000.The service personnel also does nor have a service rate list and spare parts list.

Sharad Khandelwal
3/59 Vikas Nagar
Lucknow 226022
Mobile [protected]