Whirlpool — poor after sales service

I had complained to Whirlpool service center on 3rd April, 10 for the cooling problem. A technician from the service center of whirlpool "Raguveer Enterprises" visited and stated that certain parts have gone faultly which is the cause of the problem in the cooling of the fridge. The cost of the parts stated by him was Rs.1900/-. On discussion I found the AMC of Rs 3200/- for two years more suitable hence opted for it only because the difference between cost of spare and teh AMc was only Rs. 1300/-. Even after changing the parts the cooling problem was not solved. On his visit the next day, I was told the door of the freezer was faulty which again he some thing but the issue was not solved. I even called " Raghuveer Enterprises" and received a lukewarm response. Yesterday A senior engineer accompanied the technician after my repeated compliant to the call center they have again stuufed some thermacol etc. Nothing has changed the issue yet. I have managed to reach the Whirlpool headoffice and lodge compliant the customer service officer has done teleconference with the service center owner and are attmpting to resolve the issue. The problem now communicated to me now is that it is teh GAS problem. I am really confused and harrassed and do not trust anymore. I need your intervention and guidence.

customer care @whirlpool .. i have a whirlpool up right freezer [ AFG8271NFW ] which was brought on 1/8/2006..cost price £537.97.. since we have had this FREEZER, ITS BEEN NOTHING BUT ON GOING PROBLEMS WITH IT...SUCH AS LEAKING AND FREEZING OVER THE TRANSPARENT DRAWERS. TURNED ITS SELF OFF [ WITH FOOD WASTED ]E.T.C.. THE FREEZING OVER THE DRAWERS HAPPEN 4 TIMES.. I SPOKE TO SO MANY PEOPLE ON THE PHONE, WAITING AGES FOR SOME ONE TO RING ME BACK TO ARRANGE A TIME FOR A ENGINEER TO VISIT AND HOPEFULLY FIX IT... I WAS ONCE INFORMED THAT THIS FAULT WAS AN MANUFACTORY FAULT...I AM REALLY GETTING FED UP ALSO VERY ANGRY ABOUT THIS FREEZER BECAUSE NOW THE FREEZER IS MAKING AN AWFUL LOUD VIBRATING NOISE, WHICH CONTINUES FOR ABOUT 10 MINS, THIS HAPPENS EVERY DAY NOW AND THIS PROBLEM WAS REPORTED .. I RANG [protected]. AND SPOKE TO SOMEONE CALLED JULIE, THIS WAS ON THE 20thSEPTEMBER 2010.. SHE TOLD ME THAT SOME ONE WOULD RING ME IN THE NEXT 48 HOURS.. TO ARRANGE YET AGAIN ANOTHER ENGINEER...TO DATE NO HAS PHONED REGARDING THIS PROBLEM, AND I REGARD THIS AS A SERIOUS FAULT AND SHOULD BE PUT RIGHT A.S.P... I AM DISGUSTED IN THE WAY I HAVE BEEN TREATED OVER THIS FREEZER PROBLEMS, AND I SHOULD HAVE A FULL REFUND ON THE FREEZER OR A NEW REPLACEMENT...AS I AM FED UP WITH IT GOING WRONG I WOULD RING CUSTOMER CARE, WHAT EVER BUT I SEEM TO GET ANY WHERE ...LIKE SOME RESPONSE, ..PLEASE A.S.P..I HAVE TRIED MANY TIMES TO E-MAIL THIS FAULT, , BUT COMES BACK TO ME, NOT ABLE TO DELIVER... PERHAPS YOU COULD RING ME ON BASINGSTOKE[protected]... YOURS VERY DISAPPOINTED... MRS D. CHAPMAN...

I have lodge a complaint against my Refigrator on 27.04.2011 and complaint no. is DL[protected]. This complaint should be attend within 24 hrs as per the call center but unfortunately it is still pending. How their service system is working..................only GOD knows. Moreover "contact us" on whirlpool's website is not working properly and I am unable to send my mail to them through this. If they are unable to handle service issues then why they are not stop their sales. I do not what to do ?