| Address: Bangalore, Karnataka |
Dear ______,
I am writing this mail as I am totally fed up of whirlpool branch service office at bangalore (near lalbagh).
My whirlpool washing machine had some problem in August 2011. Then after calling several times to bangalore office and engineers, finally after almost 10 days or so, it was repaired. Soon after the repair, again it stopped functioining within a week and again I lodged complaint and then the horror of calling whirlpool office in bangalore and the engineers. It took another 10-15 days to get it solved after continuous calling, even being a valued customer.
But after a week again probelm occured, this time I was assured that my washing machine will be replaced vide sms dated 4.10.11 from TD-098704. based on this complaint no., I gave my original invoice bill and whirlpool office bangalore told me that within 3-4 days washing machine will be replaced.
Till now, my washing machine has not been replaced. since then I have been calling whirlpool office almost everyday and have spent my money calling, precious time. Finally they said that a sr. engineer will come and check the problem.engineer did come but after that no follow up, again i have called numerous times, but i m getting fooled by whirlpool people everytime, either they say that engineer will call me, when i call engineer he say that he will come today, then he will not turn up, when i call next day he says by afternoon he iss coming. and afternoon when i call, he does not pick up the phone. when i call office, they say that they will get bacak to me,but nobody gets back to me. Today since morning i have been calling but to my utter frustration, there is no respite.
Now its been alomst a month and this is too much. I am mentally stressed and besides i m not well also nd on top of this the unprofessional attitude of whirlpool staff.
Sometimes i think it is worse than the govt. service...i m totally fed up. Today I called hyderabad office and asked the customer executive who picked up the call to connect me to supervisor but it was disconnected. After that i called whirlpool bangalore offfice and engoneer but no response.
I have wasted almost every weekend since a month now trying to rectify this problem, but no cooperation from whirlpool staff, which i think is totally unprofessional.
I m writing this mail in the hope that this will reach to higher authorities and some strong action will be taken. I don't know how many customers like me are suffereing because of the unprofessional attitude of whirpool staff at bangalore. I suggest you do a random survey thru different means to find out the customer satisfaction from bangalore whirlpool branch service office.
I specially want to mention few names, with I have been intercating during 3 months now and I recommend that strong action be taken against these persons in particular:
Mr. Rajesh (Bangalore whirlpool service office incharge)...I have lost trust and hope after repeated assurance from him, which has never happened.
Venkatraju - engineer at Bangalore whirlpool service office. He confirms that he is coming to do the repir but then never turns up and then doesn't pick up the phone. Its really frustrating....
A lady who picks up the phone, tells me that sometimes rajesh is gone for lunch, sometimes he is busy in a meeting and sometimes, she disconnects the phone abruptly. she tells me that she will ask engineer to call me back or get back to me, but i have spoken to her amlost 50 times and she has never got back to me, eveytime it is me (the so called valued customer) who has to call. This is how whirlpool treats its valued customer. This is how you celebrate your 100 years of service, by forgetting and fooling your valued customers.
I hope something will happen and I will get a call that my complaint has been received and action will be taken.
Vikas Katoch
M: [protected]
Aug 13, 2020
Complaint marked as Resolved 
Whirlpool — Disgusting Negligent Service
This is to inform you that I had bought a 310Lts Professional Deluxe refrigerator of Whirlpool in 2008 from Great Eastern Appliances, Kolkata.Since the time I bought it, I am facing a problem with the refrigerator. The door of the refrigerator is not closing properly. I have to force close the door every time. The refrigerator is not chilling properly. I had to make at least 4 complains for the same within this span of time. The engineer visited to check. The cooling solution was rectified, but the door problem could not be rectified at all. The last time your engineer visited, he reclined the refrigerator backward on a very high angle to get the door closed automatically. But as per as my knowledge is concerned, it should not be that much reclining to get the door closed.It may be what I feel that the refrigerator door is defective. My last complain SR Number was – KL[protected]. I sent several fax to Whirlpool head office. But in vain, everytime somebody would call up and assure me for getting the door changed. Nothing turned up in this last 3 months except assurance to get the door replaced.Now that I feel that Whirlpool is deliberately neglecting the complain and that they want their customers to get harassed like the way it is dealt with. That they are not at all interested to get the defective door replaced. That they are selling defective products to their customers. That they are trying to cheat customers in this mode of negligence. That they are harassing customers by putting them in mental agony and by draining out their hard earned money by providing defective materials at high price. That due to their negligence I had to buy another refrigetor in spite of having a new refrigerator. That they cannot provide after sale service though they promise to do so through their advertisements in the media and through other channels. That their customers have no value to them and they treat them like street dogs denying their value. All this leads to mental agony, harassment and financial loss putting up a huge burden to myself as well as my family.