[Resolved]  Whirlpool, Machine Machine White Magic Fsa652 — Poor service to replace damaged parts under warranty

Address:

Khammam, Andhra Pradesh

I have purchased one whitemagic FSA652 Whirlpool washing machine in 2/2009 from M/s. Ravi Electronics/ Kothagudem who was their authorised dealer. The Drum of machine has been rubbed and replaced in 5/2009. Now again the drive assembly is found gone against complaint No. 146, Dt. 27/7/2010 at M/s. Ravi Electronincs under warranty. The performance of the machine has been found not satisfactory and their services are also not satisfactory since the date of purchase. In spite of vigorous pursuance with M/s. Ravi Electronics and The company representatives Mr. Sukumar, Area Manager/Hyd, Mr.Kumar, Manager/Vijayawada and service agency at Khammam, the rectification of complaint is not initiated and rectified. Ultimately my washing machine is kept in dismantle condition for the last 75days for want of rectrification. The whirlpool team is failed to rectify and resume the service of my machine.Hence I request make it noticed to the company and arrange to replace the machine with new one immediately. Reply by return mail is requested.