Whirlpool Microwave — Bad customer service

Whirlpool Microwave — Poor Product Performance

Hi,

I bought a whirlpool microwave oven 30 litres convection model in July 2007.It was the high end owen that time and costed about 18K. The microwave PCB (circuit panel) gave way in only 9 months o[censored]sage and I lodged a complaint. The engineer came home on time and exchanged it free of cost becoz it was in warranty period. He adviced me to switch on the microwave only when I use it, to avoid this problem in future.

I shifted to Kolkata after that and started having similar problems in hardly 4-5 months time. The engineer came to my house and told me that the circuit has to be replaced for a cost of about Rs 4, 500!!!

But thats not the end to my problems, he said Kolkata centre doesn't keep this panel so it will take about a weeks time n he'll inform me accordingly. Its been two weeks since I got a call or visit from anybody from the service center!

The product has a perpetual problem because if the panel keeps going off at this rate I'd have paid the cost of the microwave in one more year!! The company has sold me a defective model. I am highly dissatisfied with Whirlpool microwaves and I will never recommend it to anybody!! Especially not to people who are buying the high end ones!!

Please dont buy Whirlpool microwaves.

Truly,
Priyanka

Dear Sir,

This refere to non working of 20 galaxy of microwave purchaed in month of Januray 2008.

From last one month all functions are working except it is not geting heated. I had telephoned and complained to customer care about the complaint and assuring me that you representative will come to attend the complaint. Till date none of your representative have come nor attened the complaint.

Kindly let me know when your representative will come or should i complain to your higher authorities.

Please let me know on cell phone [protected] at the earliest.

Thanks and regards,
Sunil Kumar.G.S.

Whirlpool Microwave — Horrible service

We bought whirlpool microwave in April 2008.
Not even 6 months and it got spoilt in Sep 2008.
On Sep 16 2008 we registered a complaint with Whirlpool.
After two or three days some service man from whirlpool turned up. He opened the microwave found part was spoilt and needs to be replaced. As the machine was under warranty period he said he will get the part within two days and replace.
Till today no one has turned up even after repetitive complaints. It is three months and we have been continuously calling customer care of whirlpool to get the same reply. It will be done within a week. If someone is planning to buy whirlpool please be prepared for a product which might get spoilt within 6 months and it will take I don't know how much time to get it repaired. Worst they have left the machine open in spite of my repetitive requests to customer care to send someone to at least close it. My problem is not solved till now. The machine is left open and my warranty period is elapsing. If someone from whirlpool really cares for customer please help me out.

Dear Madam,

am suresh, the owner of Whirlpool-Magicook25C

am also facing same problem with service personel, I never saw this type of poor service.

Did you find the solution?

pl inform me if is done...

my mobile no is [protected]

Whirlpool Microwave — No proper respnse on new product for 3 days...

I had bought a Whirlpool microwave from Next Store Aliganj Lucknow on wednesday.when I reached home i found it had no legs installed.I made a complaint on the thursday early morning and was told that my problem would be sorted out by this evening but there was no response.In the evening i was told that the concerned person who deals in whirlpool is on leave so it would be sorted out by tomorrow(Friday) 12 noon yet no body took pain to cal me and inform about the status.I then at 5.30pm called Next store about the status they very arrogantly said that today your work would be done in any case...no body came my home upto 9.pm Finally at 9pm i went to Next store and asked them what is the status another day has passed...they had no answer but to say tomorrow 12pm pls...ultimately i purchased the legs from the market and installed them myself just to check wheather the product is functioning properly or not...then what I found that it is not heating at any mode...then i told them to pls replace the product, and then i am told that we cannot replace the product, our enginer will come to repair it tomorrow...finally i am fed up with Next store and Whirlpool ...please help me out...Thanks Amitosh [protected]