Whirlpool India Complaints & Reviews

i purhased whirlpool make refrigerator - WPL REF[protected]L PROTON -ELITE WINE COLOUR on 13/10/11 thru M/S Sargam Electronics ide bill no. S/PP2-3622
.

the Refrigerator was supplied on 14/10/11 - the person come for providing in demo was in hurry and went immeduiately.

after going we saw the refrigerator body was fully dented .
the fruit tray was found broken

immediately we made a complaint on whirlpool helpline the complaint no is DL[protected].

The painful thing is till today whenever call them they replied the tray is not in their stock as soon asit is available they will replace it

surprisingly it is 100 th year of the group.

what support one can expect from such co. which having no suppport for their current product no one yet turn up to see the condition of the refrigerator.

my message is very clear to all don't go for big name and just go on hearing that co. service is best -buy the product which actual provide best service

I'm Nareshbhai ([protected]) from Ahmedabad Gujarat. I've purchased Whirlpool refrigerator F410 Proton Dlx -Duet Black on 11-May-2011. Within 5 months the product has issues with cooling so we reported a complaint on 21-Oct-2011 at the shop: SHREEJI ELECTRONICS & SERVICE STATION (U9, Shiromani Complex, Opp. Ocean Park, Nehrunagar, Ahmedabad-15, Ph:[protected]

A service person came the next day who opened the compressor and confirmed that its faulty and shutdown the whole refrigerator making the problem worst for our home. Since that day we’ve only be fooled by various Whirlpool authorities. They’ve committed to replace the compressor, replace the product, provide a standby refrigerator, etc…

But till date there has been no resolution of this dispute and we’re suffering for our daily needs and bearing the distortion of frozen food. None of the following contacts will attend the phone:
[protected]
[protected] – Mr.Raju (shop owner)
[protected] – Mr. Satish
[protected] – Mr.Rajeshdas

Sir,
I have done AMC long before ending the normal warranty of the Whirlpool water purifier RO MES. The machine was not working properly from the very beginning and for that I had complained to thee company to replace the machine. They have not done this. The machine had gone out of order so many times and every stage I had harassed a lot. The machine is under AMC with all filters under AMC contact. Recently I had launched a complain (Complain No KL[protected]) on 14th October 2011 for thee machine is out of order. But till now the machine has not been repaired. I have to purchase 7-8 litres of water from the market everyday. So, I request you to do the needful to take necessary action against the company so that I can get all services as per terms and condition of AMC contact and oblige.
Thanking you,
Yours' faithfully


Dr. Pradip Chowdhury
69, Sukanta Sarani Bye Lane,
Badra, Kolkata - 700079, West Bengal, India.
E-mail: dr.[protected]@gmail.com
Mobile: +91 [protected]

Hi Team,

I would like to throw light on the type of service your dealers are delivering.

I have booked a whirlpool Titanium 220 liters Double door fridge on 17.10.2011 with a DP of 5000 rupees. I have insisted them to deliver it on dantera's i.e on 24.10.2011.

With around 80 calls in a day out of which only 6 of them were answered, i was told that the fridge will be delivered to me on same day (24th).

Today (25th) i got to know that they don't have the stock with them. The sales person is ill professional and deserves a tight slap.

Request you to not to recruit such dealers as this hampers whirlpool image in our mind.

Name of dealer: Snehanjali
address: kandiwali branch, Mumbai.

If whirlpool has some courtesy for there customers please give me a call on [protected]

Regards,
Sagar Pathrikar

Whirpool Washing Machine Service Review and Complaint

I own a Whirpool splash washing machine and it has worked fine for last 2 year. Well we hardly used it as my wife prefers getting her clothes cleaned by maid as the machine is too harsh on them and has torn a few.Only i have used it on rare occasions when the maid was absent.On 10th Oct2011 my Washing machine stopped taking in water.After trying everything i decided to contact Whirpool Service for support as it was under extended warranty contract till 2012 dec. I sent them a mail @ [protected]@whirpool.com on 13th Oct'2011 with complete details.I got a call from their center that the engineer will come to visit me soon and a satisfaction code which i was to provide incase i found the service met my expectations.

The engineer from their Authorized Service Center - Impulse, came the same evening and after fiddling around for 15 minutes left saying that he was not carrying parts for this model as it is now not produced by the company.I asked him, then why does whirpool sell extended contracts if it can not even keep parts aside for support? He had no answers.

The engineer came back the next day with a replacement part from another machine.It did not work.After he replaced the intake valve and motor from another model the machine kept filling water to High Level even when the dial was on Low Level.The motor and valve were not responding. He told me that the problem is partially fixed and i can now use the machine by opening and closing water from tap itself during wash.Why would i be buying your Fully Automatic Machine if i had no work but to just sit there and watch water being drained and with every rinse fill it again to the correct level myself . I asked him to put back the original part back and close the machine.

I sent mails for service but got no response.After 3 days he was back with the correct part, which also did not work as the pressure valve also needed replacement.Of course he was not carrying it either.Promising me that he will get it fixed in next 2 days , he never showed up.I am since writing mails to their team and haven't got a response.

If you are thinking of buying a good branded washing machine, then peace of mind is what you expect.One does not want issues arising out of poor quality.Even in case there is a problem, one believes that it will be dealt with a speedy professional response much in tune with the Brand image.Here, i have spent 11400/- on machine, a 2274/- on extended contract and am now running after these crooks to fix the issue and get done over with it.

I am looking for escalation emails @ Whirpool.If anyone has them please post them on this thread.

Thank you for taking your time to read my concern.


The machine and warranty details are given below :
Date of Purchase:29/12/2008
Serial No. INBO84800495
Model No: 10437
The machine has 2 years extended warranty - Cost - 2274/-
Plan Start Date : 30/12/2010 end - 29/12/2012
App.Cat. SATT
Plan Code: 1023217
My Details : S Mehta,
Address: 11263, Karol Bagh , New Delhi - 110005

Purchased Invoice dt. 20/10/2011, 16:43 for WPLDC180L GEN [protected]K for the Refrigerator mentioned above from the eay day, LBS marg, Bhandup(W), Mum:-400078 megamart..
The concerned official to show demo. reached as on dated 22/10/2011 from the company Supreme services on behalf of Whirlpool of India ltd.
I am confused, that already sticker was pasted over the Freeze stating that . No stabilizer is required.
I have purchased the stabilizer of Whirlpool of India Ltd. after being advised by the concerned official.
There is confusion in my mind, If stabilizer not required sticker is pasted, then why such reputed Company"s representative promotes the addl. accessory in form of Stabilizer with Rs. 1650/- as an addl. cost.
Please look into the matter & if possible refund my amt. paid in cash for Rs. 1650/- vide Bill No. 5884 dt. 22/10/2011.
With Regards,

Sheetal S Patankar, [protected]
E mail ID :- [protected]@yahoo.in

Dear ______,


I am writing this mail as I am totally fed up of whirlpool branch service office at bangalore (near lalbagh).
My whirlpool washing machine had some problem in August 2011. Then after calling several times to bangalore office and engineers, finally after almost 10 days or so, it was repaired. Soon after the repair, again it stopped functioining within a week and again I lodged complaint and then the horror of calling whirlpool office in bangalore and the engineers. It took another 10-15 days to get it solved after continuous calling, even being a valued customer.
But after a week again probelm occured, this time I was assured that my washing machine will be replaced vide sms dated 4.10.11 from TD-098704. based on this complaint no., I gave my original invoice bill and whirlpool office bangalore told me that within 3-4 days washing machine will be replaced.

Till now, my washing machine has not been replaced. since then I have been calling whirlpool office almost everyday and have spent my money calling, precious time. Finally they said that a sr. engineer will come and check the problem.engineer did come but after that no follow up, again i have called numerous times, but i m getting fooled by whirlpool people everytime, either they say that engineer will call me, when i call engineer he say that he will come today, then he will not turn up, when i call next day he says by afternoon he iss coming. and afternoon when i call, he does not pick up the phone. when i call office, they say that they will get bacak to me,but nobody gets back to me. Today since morning i have been calling but to my utter frustration, there is no respite.
Now its been alomst a month and this is too much. I am mentally stressed and besides i m not well also nd on top of this the unprofessional attitude of whirlpool staff.

Sometimes i think it is worse than the govt. service...i m totally fed up. Today I called hyderabad office and asked the customer executive who picked up the call to connect me to supervisor but it was disconnected. After that i called whirlpool bangalore offfice and engoneer but no response.

I have wasted almost every weekend since a month now trying to rectify this problem, but no cooperation from whirlpool staff, which i think is totally unprofessional.

I m writing this mail in the hope that this will reach to higher authorities and some strong action will be taken. I don't know how many customers like me are suffereing because of the unprofessional attitude of whirpool staff at bangalore. I suggest you do a random survey thru different means to find out the customer satisfaction from bangalore whirlpool branch service office.

I specially want to mention few names, with I have been intercating during 3 months now and I recommend that strong action be taken against these persons in particular:
Mr. Rajesh (Bangalore whirlpool service office incharge)...I have lost trust and hope after repeated assurance from him, which has never happened.
Venkatraju - engineer at Bangalore whirlpool service office. He confirms that he is coming to do the repir but then never turns up and then doesn't pick up the phone. Its really frustrating....
A lady who picks up the phone, tells me that sometimes rajesh is gone for lunch, sometimes he is busy in a meeting and sometimes, she disconnects the phone abruptly. she tells me that she will ask engineer to call me back or get back to me, but i have spoken to her amlost 50 times and she has never got back to me, eveytime it is me (the so called valued customer) who has to call. This is how whirlpool treats its valued customer. This is how you celebrate your 100 years of service, by forgetting and fooling your valued customers.

I hope something will happen and I will get a call that my complaint has been received and action will be taken.

Vikas Katoch
M: [protected]

dear sir,

with due respect i want to inform you that my whirlpool refrigerator's stabilizer is not working and i made many complains for this, because it is with in warranty period,but they do not take any necessary action till now. The model no is - LX 1304, date of purchase- 26.03.05 and serial no-9040317 in the name of Swarup Mondal, 2 no sree nagar near durga mandap madhyamgram kolkata-700129.so,kindly take an immediate action to solve this problem.


thanking you.
with regards
Swapan Mondal

Sir,

I purchased one Whirlpool refrigerator from your dealer M/S Harshita Electronic, Shalimar Garden Extn. Vide invoice no.38 dated 19/4/2009 bearing SL.. No.-F-23C1XPlOS-Titanium (220 Liters).

Erosion started after six months on the body of the refrigerator and I made a complain vide no-GB[protected](A032) and one engineer inspected and told that he will take necessary action.

But regret to inform you that no action been taken from your end inspite of my several telephone call .

Now I have no other option but to complain consumer forum for rectification of the above refrigerator and if require I shall go to media for short out the above problem.

Finally I have given you the last chance to do the needful immediately.

Attaching photograph of the defective part of refrigerator for your ready reference.


Thanks & regards
Mithilesh kumar([protected])
[protected]@gmail.com

i have problem in my whirlpool washing machine mainly in the spinning section....i have called d customer care number several times & they have send d person in concern who changed d parts of my machine unnecessarily & asked to pay us some amount of money" though my machine is still in warranty period" i have all d papers & details of my warranty card......my mother was home when this man walked in to change d parts & befoold her ....taken money & replaced my original parts with d old 1 as my machine is not working since than & everytym i giv a call on custcare they send some unprofessional guy who doesnt know d technical fault......whirlpool is such a big name how can they hire such staff who doesnt kw how to repair machinery..........i want to take action against this fraud.....& d company tooo....either provide me with som1 who can repair it or replace my machine

details of my machine: date of purchase is 15/6/04 & warranty updated on 9/4/11 in d name of mrs. parveen bhatia phn [protected]
sr no. inbo33309879

details of d person who came as technical staff from this whirlpool cmp: shohaib pn no. [protected]{ this man is not attending d complain, doesnt kw how to repair machine, more than a week m calling cust care they r saying he wud b attending complain.....he asked for money to repair from my mom.....replaced my new machine parts with d old stufff ....charged money n since than my machine z not working at all......i want my money back along with proper repairing or replace my machine with d new one & a strict action must be taken against this con man from whirlpool




Dr. Sapna Bhatia
phn [protected]

Dear Sir/ Ma'm,

My name is Rajesh Vij & I am a highly dissatisfied unfortunate customer whose made a blunder by purchasing Whirlpool refrigerator Ice-Magic 350. Since then your product has given only problems & I have to cough-up about approx. Rs 10,000 more on its maintanence without getting satisfaction.

Other than the four complaints till last year, my this year's complaints record is as follows :

1) On 3rd Jul'11, I had lodged complaint for "no cooling" in the Refrigerator vide complaint no. DL[protected] for which your engineer visited on 5th Jul'11& informed that gas has been leaked. He filled the gas & charged Rs 1840. Engineer asked for Customer satisfaction code provided by your call center which I did not informed him because I wanted to confirm the cooling level. Engineer told me that he will visit after one week & will take the code.

2) Refrigerator's cooling started but not upto the original level. Though the food stuff kept in it was cooled but very lowly. Even the icecream brick kept in Freezer was melted. After about 10 days when your engineer did not returned & condition remains like that I called your service center directly and explained the condition. I was told that service Engineer will visit for confirmation. But no body turned-up till 10th Sep'11. (Pl note that customer code was also not disclosed ). In between, I contacted the service center two time more but no response.

3) Suddenly, on 11th Sep'11 morning, the cooling in refrigerator reduced drastically. On 12th Sep'11, I contacted your customer care & informed the situation. I was shocked to know that my earlier complaint has been closed without getting customer satisfaction code & a fresh complaint no. DL[protected] was booked & new customer code was issued. On 13th Sep'11, your service engineer visited & after checking informed that compressor of the refrigerator is not functioning properly due to which last complaint might have occurred. He forwarded the complaint for compressor replacement which was replaced after 21 days (on 24th Sep'11) inspite of daily calls at your customer care & lots of heated arguments.

4) Since I was not present at home at the time of repair, I told my wife to tell the customer satisfaction code to engineer till fully satisfied. Once again I was forced to pay Rs 700 towards visiting charges & other parts replaced which were replaced in last visit also. Moreover, engineer told that he will come again after three days to check & take the satisfaction code. Moreover, to my shock, some of the parts were left loose and not fixed properly. Once again neither your engineer turned up nor he bother to get the satisfaction code. Now for last three days, the cooling is getting low, refrigerator is making strange noises & water is dripping from bottom of the refrigerator. Moreover, two plastic parts which were not fixed on 24th Sep'11 are still kept loose.

5) Today, on 11th Oct'11, I have called-up again at your customer care & informed the situation. I was once again shocked to know that my earlier complaint lodged on 11th Sep'11 has been closed with "satisfactory" comments though I have not told the satisfaction code to anyone. When argued about that my phone was put on hold for 15 minutes by your executive ( female) after which it was disconnected. I called again talked to your other executive Mr Amit. When I complaint about my situation, I was given another complaint no. DL[protected] and most probably you will issue another Customer Satisfaction Code to make fool of customer because it has no value.

I, therefore, request you all, pl do not buy Whirlpool products due to their sub-standered products and poor & in-efficient after salef service.

Highly frustrated customer of Whirlpool

i had purchase whoorlpool water purifer RO 6.5 from tmc begampet hyderabad on[protected] its has been not working from[protected] and i complaiint on the same day complant no HD [protected] but still no one is coming to repair it i am calling every day to coustomer care the reprasent is tell that i will get sevice in 48 hours but still in not yet repair



vinod sharma
c/o ronak communication
9-24 opp SBH
main road ghatkesar
r.r.dist hyderabad
ph:[protected]

I bought the above referred model Refrigerator i.e F26 Elite Finish Double Door from M/s Liberty Associates Pvt. Ltd. Udaipur vide their invoice no. 30583 dated 2.11.10.

From the very beginning of its acquisition I have been facing problem with the Refrigerator. The latest one is formation of ice in the whole body of the freezer and on the stored items for which I have been in touch with your customer service, Jaipur but of no avail. From September, '11 onwards till date I have made three complaints the latest being vide no. JP [protected] dated 30.10.11 when I was promised to depute a Senior Executive to look into the problem but nobody turned up till date.

You are therefore, requested to please look into the matter and take remedial measures to put the Refrigerator in proper condition. Since this is in warranty period if the problem can not be rectified properly free replacement may be made.

Please note that in the event of not attending the complaint and put the Refrigerator in proper condition before 15.10.11 I will have no option other than to refer to case to the consumer redressal form which may please be noted.

C.B. Rajan, 61 Nirmal Vihar Colony, Hiran magri Sector 3, Near MDS School, Udaipur-313 002.
[protected] (M).
[protected]R)
e.mail - [protected]@yahoo.com

We have a Whirlpool Sport Washing Machine which has been giving us trouble (some technical error with PCB for which its not working) for past one month. Several complaints have been registered with the regional service center and they have visited and checked the machine several time. The problem gets solved for a day and comes back to the same
error again. Finally, when we requested to make a permanent solution, they said that they do not have the board in stock and could only do when they get fresh shock for which they could not give us a confirmed
date. We requested them to give us a Loan machine for which they refused. At present they are asking us to make a fresh complaint if we need to get it our machine rectified.

Made complaints with following reference number and dates
KL[protected] customer no 583
KL[protected] customer no 595 Dated 10 September 2011
KL[protected] customer no 211 Dated 16 September 2011
KL[protected] customer no 381 Dated 24 September 2011
Apart from the above complaints, we have spoken Regional Service Head and All India Service Head but to no help.

DEAR SIR,

this is with reference to our complain no. .MB[protected] DATED 22.08.2011 in respect of washing machine. we have purchased the said machine in month of dec 2010.
thereafter the problem started. your service person comes make turbo clean and tell your problem will be solved.

now our problem is - after getting washed clothes gets black dots.

last complain we have made on 22.08.2011. at that time a person from servic centre shlok services came & asked us to make turbo clean.
& promished if the problem dont get solved he will see that another solution we can find out. the problem persist, again we called him the person from shlok collected the black dots clothes from our home on 24.08.2011 and promished if no solution comes he will make further checking.

thereafter a person named shyam visited, but in vain. he gave number of mr.amit told he is senior manager from whirlpool side. he also promished that necessary solutions will be made to your complain. after few days no solution comes & no body bothers to take care of our complain.

today it is 22.09.2011. exactly one month over to this complain. but no response comes from your side.

this type of services we get in your 100 years of celebration.

i have earlier also mailed you our query vide my complain no.MB[protected] dated 15.07.2011 & explain the problem.

but to my surprise, no answer to the above mail was given to me. i hope this time i will get proper reply in writing. i will wait for another two days to solve our problem.

so kindly take the same seriously & make your client feel like whirlpool family.

your reply will be appreciated.

our contact no. is [protected] / [protected]
email : [protected]@gmail.com

WHIRLPOOL MAGICOOK 30C(microwave oven) MODEL NO. - 8587,SNO. WG[protected]
With reference to above microwave oven,I have purchased oven from SRI LAXMI VENKATESHWARA(dealers for factory seconds) Block no. 2,D.No. 2-4-135, Linga reddy Mansion, Opp. Hanuman temple lane, Tarbund, Sec-Bad- 500009.Rakesh Prop.[protected] VIDE TAX INVOICE # 1713 Dt:2/10/11.
The dealer stated WRONG MRP PRICE as Rs 14,500/- and given 30% discount due to seconds product and charged Rs 8,500/-. When I inquired in Whirlpool showroom the MRP PRICE is Rs 10,750/- only new piece.I request your kind authority to kindly instruct all your whirlpool's seconds dealers not to quote WRONG MRP of your product and NOT TO CHEAT your beloved customers and also at the time of sale of product THE DEALER ASSURED TO SEND A PERSON FOR DEMO BUT TILL NOW NOBODY HAS TURNED UP IN SPITE OF REPEATED PHONE CALLS!.
Hence I request you to kindly send DEMO REPRESENTATIVE IMMEDIATELY TO OUR RESIDENCE. (HNo 6-1-119/6/A, Padma Rao Nagar,street no. 3, Secunderabad - 5000 025 and also see my excess hard earned money may be reimbursed by the dealer as early as possible
(Name: Y.Poornanand, cell no. [protected], email id : yerramsetty.[protected]@gmail.com)

I , R Kumar purchased a whirlpool UPS Elantra 900 VA from Gupta Electronics, Jhansi on 23/11/2011 with a two year warranty cover. The appliance is not working properly and starts beeping after approx 10-12 hours when the elctricity supply is still on. The appliance does work properly when there is no current. This appliance is connected to a new Inva tubular Exide battery which was serviced jus about a month back and found to be performing well. Please forward the service centre address at nasik so that it can be repaired. Please send me a return email to [protected]@rediffmail.com and my mobile number is [protected], and my assistant Nandlal Patra's number is [protected]. looking forward to your reply.

My name is Girish Pokale, I have purchased
"FC11000 FREEZE WHIRLPOOL 310 LTR FUSION MAXIGERATOR (STEEL) 3S FC11000"
on dated 3rd September 2010 from KEDIA Traders Amravati, Maharashtra.
I would like to bring to your notice that in the last one year my FREEZE had faulted twice.
After the second failure on 5th Sept 2011, I launched complaint to your local dealer and service center at Amravati, They replaced the compressor of the fridge within the 8 days of my complaint ; I am really grateful for this;
But unfortunately now on 3rd October 2011 the FREEZE again stops working third time; now I want my FREEZE to be replaced.

Sir i have purchased a Whirlpool washing machine nearly 2 years ago. But After every 4-5 months it not works properly Now also it is not working from past 12 days The motor of the washing machine is not working i have called the customer care and they give me assurance for the repairing of machine in 2 working days, i have called customer care center on 12 september ,2011. My complaint reference no.is DL[protected] Everytime I call in customer care they said your complaint is in progress but no one is doing from so far and they have forward my complaint to Mr.Rahul(service engineer) of service center but from past 10 days he is not coming to solve the issue everytime we call he say i am coming or your complaint is in progress But how much time it will take to solve the issue.I have called atleast 10 times but no action is taken. The company service is very poor. No one is helping there.Please look into this matter and send the service engineer as much as possible.On 23 june , 2011 i have called customer care but no solution is there.on the same day engineer visited to see washing machine but they have no part .Now if it is not done tomorrow I will definately go to consumer court on Monday positively.

With Regards
chirag
bobal.[protected]@gmail.com

Hi

I purchased Whirlpool Fridge in 2007 which was working fine without any issue. Suddenly last week (15th Sep 2011), some short circuit happened in fridge and it started smelling. We switched off and intimated Whirlpool Customer Care (Case Number[protected]. From the conversation with customer care, we came to understand:

1. Our Fridge has 1+4 years of warranty and guarantee which implies, 1st year we will get complete service free of cost and from 2nd year till end of 5th year, only Compressor is under warranty and guarantee. Though the Sales Representative (Dealer) said us, we have 5 years of complete service at no cost. No problem, lets ignore this.

The service person came and checked. He charged 280/- and confirmed the following:

1. Due to high-voltage, short circuit happened which burned some wires inside the fridge are burnt.
2. This issue happened due to short circuit. Because of this, Whirlpool will not take up this case.

I told him, if there was high-voltage, then 1st thing is Stabilizer will go for a toss, but here Stabilizer is working. The service person said, we are not using Whirlpool Stabilizer which is recommended for Whirlpool Fridges. I told him, the dealer/sales representative said, the stabilizer which we purchased is the best and safest. Also, while installing fridge, whirlpool person came and didn’t said anything about stabilizer (like we should use whirlpool stabilizer for whirlpool fridges).

I also highlighted, if Whirlpool is not going to repair, then whom we should approach. We are ready to pay for repair? Finally, the service person said, if we can provide them a bill copy, they can check if Whirlpool can exchange this. We provided the bill copy and then we didn’t get any call.

We just got a message, that our case is closed. We were shocked and again called ‘Whirlpool Customer Care’. They opened a new case “[protected]” and same sales person came. This time, they said, Whirlpool is not going to exchange it and the fridge cannot be repaired.

We again told them, if Whirlpool is not repairing it, then whom we should approach. They didn’t had any answer. They left.

We got a message, that our case is closed as we didn’t agree to pay money? We are shocked. Again we called up ‘Whirlpool Customer Care’, but they are not listening to our problem and they are just telling that some service person will call. It’s already 2 days over and no one called yet?

Please guide me, what I should do next?

Praveen

My Contact Info:

[protected]@gmail.com
[protected]