[Resolved]  Whirlpool Microwave — Terrible customer care and service. Product not repaired after 1.5 months and getting behind them

i have the 22c magic cook but i do't have the indian receipe booklet with oyur product, so please send it to me.

From day one I am facing problem agst. purchase of solo 20ltr. microwave ovan through homeshop18 their products service mentioned many service center numbers but did't work for me. this is the case of brand new product of whirlpool, this is my blunder mistake to purchase the same.

I bought a whirlpool microwave oven in november 2007 (Whirlpool Microwave oven (galaxy), model no 10761, slno WG07083126, purchased on 10.11.2007), and even got the extended warranty for 2 years, which essentially says that I have service agreement till nov, 2010.

After 1 year (exactly), some of the buttons stopped working and in less than 3 days the main start button stopped working. My microwave has a touchpad button setup.

I called the service people and people from Sairam Refrigeration turned up, informed that it is just loose contact, keep giving the microwave some tender love when it stops working - read it as try to keep pressing the buttons - and at some point it will start working.

I continued like that for about 2 months and again more buttons stopped responding.

Again I gave complaint, was visited twice (or thrice- i lost count) by the same service people, they said the touchpad needs to be replaced, but they DONT HAVE SPARE.

So here I am eagerly waiting for my microwave to come live again. It has been nearly 2 months since I complained and stil the problem is not solved.

What should I do now?

Regards,

Jaya

pls take care

Sir,
I am from Trivandrum Kerala I brought Wirlpool Magicook 25C. I too have the same experience from the service person . He didn't even know how to open my microwave (magicook 25C!!!). It is having problem with the rotary switch. He told me the the rotary switch is not available and I have to change the the whole circuitry, that costs ~2500 INR. I hope Wirlpool will try to improve their customer service in the near future by providing properly trained service technicians and the original spare parts.

Regards
Harikrishnan.M

My family has gone through the same trauma. Last year we had purchased Whirlpool - magicook 25c & since then have waited anxiously for the live demo, which was promised to us by the dealer (Next generation - Thane). After making a repetitive calls to dealer/customer care a god send demo person did arrived however without any clue about the gadget. Even the manual doesn't provide a complete procedure to cook/bake Indian recipes. PLEASE STOP FOOLING PEOPLE. I MISS BEING OVERSEAS WHERE THE RULE ARE STRIGENT & SUCH COMPANIES ARE PENALISED HEAVILY. I will never ever purchase any product of Whirlpool

I have the 22c magic cook but i do't have the indian receipe booklet with your product, so please send it to me.

MICROWAVE SOLO 20 LTR. — TILL THE PRODUCT NOT RECEIVED

dear concern,
it is requested to you that please arrange my order no.[protected] microwave solo 20 ltr. on urgent basis. i have order on 12/12/2010. i am not expecting this kind of service from u. i am taking a lesson from u that in future i will not purchase any product from home shop 18. i am litrely harass from ur service.
please send the product by this saturday or sunday otherwise i must go in consumer court for this hrassment which have given by u.
due to this i have a loss business of 2 lakh. rupees.... basically i am from insurance back ground. and i was comitted to one of my client to gave a microwave against the policy. and now the situation is customer wants to cancel the policy........

again request to u please do the needful
wait for ur positive response.

Sunil arora
[protected]

******Answer to button now working issue*****

I am not sure if it would help but you can give it a try. I had the issue of START button not working (works randomly) on my oven. I opened the outer cover and then disconnected the necessary wires and separated the control chamber. Then undid some screws to get the main board out from the case and I was surprised to see approx 10 small sized cockroaches inside it. Then cleaned the case and put everything back again. Once done I turned on the oven and it came back alive. So it was just a matter of cleaning the unint.

Note: I had called up customer care a couple of months before I did it for the same complaint and the guy told me that there is a problem with the mother board and it has to be replaced. He estimated that it would cost 3000 rupees.

exchange of refrigerator in guarantee period as it is fired

i complaint about this in february. but till now i did not got it .