[Resolved]  Whirlpool Microwave — unacceptable performance and service of whirlpool microwave

Address:

Jodhpur, Rajasthan

Hi Team,


I purchased Whirlpool Microwave Oven Model No.22C S.R.No.-B[protected] from your authorized dealer i.e. Spark Digi World Vide Bill No.-2376 Dated- 8th Jan.2009
On 10th June 2011during cooking Microwave Oven stops working with some unusual sound. I filled a complaint against this problem on 10th June 2011to my dealer and consequently I received a message on my mobile that your service engineer Jitendra will see the problems.
On 13th June 2011 your service engineer Lala Ram came to my home to see the problems of Microwave Oven. According to Lala Ram there was no big problem, only fuse was blown out. For full service he asked to submit Microwave Oven to Unnati Enterprises (Your authorized service centre) for one or two days.
Unnati Enterprises doesn’t communicated anything to me in first week and for 2weeks not proper response from their side. In addition I made more than 10 calls in last 2days(i.e. 24 an 25th June 2011) of 2nd week. I became annoyed onto this act o[censored]nnati Enterprises and informed it to my dealer. In next call Unnati Enterprises told that “Capacitor and diode” is not functioning properly and I have to change it in next day after that you can collect it on payment of repairing & servicing charge of Rs.1100.
On 30th June 2011 Unnati Enterprises told Microwave Oven is repaired and it is O.K. now you can collect it. I went to collect Microwave Oven and told service engineer to show the performance of Microwave Oven. As Microwave Oven was swiched on by your service engineer it was running with some unusual sound and he opened Microwave Oven to reset it but he didn’t succeeded.
I was totally disappointed with this act once again told whole story to my dealer. Next day Unnati Enterprises informed me that transformer is burnt out and it will cost Rs.3250.
I am sure transformer is burnt due to bad workmanship at your service centre. If not, tell me answer of following question-
i) Is Whirlpool Microwave Oven is of so poor quality that it needs repairing in every year.
ii) Is it justified that repairing charge is approximately half of its new one in each alternate year.
iii) if a system was running with sound than how can transformer burnt.
iv) who will be responsible for bad workmanship at the service centre.
v) who will be responsible for satisfactory answer at the service centre.
Please do the needful.
I believe that Whirlpool system is recognized brand that is why I am having Refrigerator & Washing Machine of your brand.
Looking for a quick resolution from your side
Thanking you.
Yours Faithfully
Narottam Prasad
Q.No.-213/1
Defence Laboratory
Jodhpur-342011
Mobile No-[protected], [protected]
Email: [protected]@yahoo.co.in