[Resolved] Whirlpool — Defective Appliance | |||
sir/madam, i purchased a refrigerator of Whirlpool a year and a half ago. but it became my biggest nightmare. i purchased it from : Next Retail Shop (A-33 Rajouri Garden, N Delhi 110027) Bill No. 4660 Bill Date : 05/12/08 445 Ltr. refrigerator Whirlpool FF 45B DLX the first breakdown happened within 3-4 months of purchase which was rectified by an engineer from the company. but the same problem occurred within a months time again. engineers from the company had already serviced my refrigerator 5 times for the same problem. 3-4 times within the warranty period and 2-3 times it was a paid service. next time the problem occurred within 24 hours of the service. and this time i was told that its a manufacturing defect and it has to be send to the service center. My refrigerator had already been to company service center 3 times but with no results. My complaint numbers are : DL[protected], DL[protected], DL[protected], DL[protected], DL[protected],DL[protected] After my complaint on 2.10.10 I was told that there will a Quality Check Visit from the company since it’s a manufacturing defect and cannot be rectified. Since then I am waiting for a quality check from company side. Despite my n number of calls to the customer care I am always told that engineers will be coming soon. I had been in contact with these executives at customer care who had been neglecting my repeated complaints. Mr. Negi ( I talked to him on 05.10.10 ) Mr. Pawan ( I talked to him on 09.10.10 ) Mr. Summit ( I talked to him on 11.10.10 ) I had already been through hell in the past 2 years since purchasing the refrigerator. I hereby request you to please look into this matter as soon as possible. Varun Puri (Mob. [protected]) A-32 Rajouri Garden New Delhi 110027 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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