[Resolved]  Whirlpool Of India — Repaired part in Brand new machine

Address:

Dakshina Kannada, Karnataka

Sir,

I purchased a Whirlpool washing machine (WhiteMagicash fully automatic) from Home Solutions Retail India Ltd, Mangalore on 24th May 2008. This machine [Serial no. INBO81705690 / [protected]] was working well till recently. In the first week of August it stopped all of a sudden. When we turn
on the switch, there will be no display at all. I placed a complaint with the Whirlpool complaints. They sent a technician to look at the machine. He opened the control panel, detached the sealed PCB and did some tests. Then the technician said the IC was defective. He said Whirlpool will not repair the PCB but
would replace it with a repaired board or a brand new board. The cost was Rs.1700 plus service charge or Rs. 2000 plus service charge, depending on whether I wanted to go for a repaired board or a brand new board. As this cost was high, I asked the technician whether I could try to repair the board locally. He
said it would be fine, since the warranty period was already over.

Later when I took the board to a local service person, he agreed to replace the defective IC (if it was available) for around Rs.1300/-. However before he took the board for repair, he pointed out that the supposedly sealed board (that stayed untouched in my machine for the last two years) had a portion where the wax was replaced. It meant that when I purchased a brand new washing machine from Whirlpool, two years ago, they had a repaired board inside my machine!

Frankly, I am shocked that a reputed company like whirlpool should use repaired or refurbished parts inside a brand new washing machine. I called up the customer care last week and communicated the same to them. They sent a techinician to look at the board. However they have not offered to repair my board. In fact I spoke to the person in charge of our district for Whirlpool. My machine is still in the defective position.

I have couple of friends who have used whirlpool machines for 7 or 8 years without any service at all. I feel the machine has developed this problem because of the repaired board. I know that technically the warranty period for my washing machine is over and the company is not under any obligation to replace the board free of cost. BUT A COMPANY LIKE WHIRLPOOL SHOULD NOT CHEAT CUSTOMERS BY SELLING BRAND NEW PRODUCTS WITH REPAIRED / REFURBISHED PARTS.

Sir, kindly look into this matter and give me a fair deal on this issue.

Thanking you,

Siby Paul