[Resolved]  Whirlpool Of India Ltd. Refrigerator — Complaint for inferior quality of Whirlpool 180L Fusion Model.

Date: 23.03.2010
To
The Manager (Customer Care / Quality Control),
Whirlpool of India Limited,
Whirlpool House,
Plot No. 40, Sector – 44,
Gurgaon – 122 002
HARYANA

Sub : Complaint for Inferior quality of Whirlpool Fusion Model
Sl.No. INC[protected] Model No: 180L - 11431

Dear Sir,

I have purchased the above Model of your Refrigerator on 10.06.2009 from M/s.New Bengal Electronics, Bargachia, Dist. Howrah, West Bengal (A Xerox copy of the above Tax Invoice is enclosed as ready reference) which have started malfunctioning from 2nd of March, 2010 upon which a complain was lodged vide No. KL-[protected] dated 04.03.2010. Subsequent to my complain, your representative from Kolkata Service Center visited the machine on 07.03.10 at my residence. Finally the representative being unable to rectify the fault on the spot declared that a certain parts needs replacement. As no body turned up for necessary repair / rectification till sufficient time, I had no other option but to approach the Dealer for doing the needful. But nobody turned up till 19th March, 2010 in spite of my numerous telephonic reminders. Finally on 19th, your representative did the repairing and the machine started functioning without sufficient cooling. Even the ice chamber cannot accumulate as on date the required quantity of ice, which was taking place prior to the breakdown on 2nd March, 2010. I strongly feel the above machine is having some inherent manufacturing problem for which the only solution is total replacement of the said refrigerator.

Therefore, your immediate and urgent attention is being drawn for the lack of service, commitment and brand image for which the only compensation I shall accept for replacement of the said Refrigerator only. In case a better model is replaced, I am ready to bear the difference of prices, if any.

Your urgent communication in this regard is much awaited.

Yours faithfully,
( MANAS KUMAR DEY BISWAS )
Lock Factory Road, Village: Sibarampore,
P.O.Bargachia,P.S.Jagatballavpur, Howrah-711404

Encl: Xerox copy of Tax Invoice.