[Resolved]  Whirlpool Professional Refrigerator — Logged complaints on customer care

To the manager:

It is very sad to write if a customer spends 25000/- for a refrigerator and have to face problems like this and nobody is bothered about it. We bought the fridge on 5th july 2009.

Few attachments are to be replaced and still we are suffering from wrong commitments and harrased.


Pls revert back or I will be forced to take the problem to consumer court.


regards

Sudhir Jain
[protected]
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Whirlpool Professional Refrigerator — Recurring Problems & Pathetic Customer Service

Hello -

I live in Chennai and I purchased Whirlpool Professional Refrigerator in Feb 2009. Unfortunately the machine was giving recurring problems. The latest is it is not getting cooled properly and because of that vegetables, flour and any other food materials are getting rotten. After lodging complaint, engineer will come and say keep the temperature level at this point, use plastic nets to cover the vegetables and so many other junk reasons instead of actually getting into the root cause of the issue. The latest complaint number CN[protected] which was logged on Sep 8th 2010 was closed without being a call or visit by the service engineer. When contacted the customer service they said due to technical issues on the system the issue got closed and they asked me to log another complaint. A pathetic answer from a world class company (per them). Unfortunately I do own a Washing Machine, A/C & Water Purifier made by Whirlpool and all are not even 2 yrs old. Iam at no point return investing close to an lakh rupee with them for their pathetic and poor service.

Whirlpool Professional Refrigerator — dented

A lot of problem is being faced because of low level of servicing/response provided by your company Two months have already passed but no fruitful response,
Mr. Ambika Tripathi of service centre at jaipur doesn't pay proper attention towards my complaint from last two months he always give lame excuses like our stock truck is coming but from last two months no stock is recieved even now he speaks very rudely he doesn’t have etiquettes how to talk with a woman.
may I once again request you to exchange the same at the earlier.
thanks

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