[Resolved]  Whirlpool Professional — Pathetic service - vegetables getting frozen and milk getting spoilt

Address:

Surat, Gujarat

I had purchased a 410 ltr 6th sense WHIRLPOOL PROFESSIONAL refrigerator on 9/3/2010--- Model no: 12037 Serial No. --IME[protected]. Ever since it has been giving problems in terms of vegetables getting frozen in the vegetable box ---and to say that of farm fresh -hand picked vegetables getting rotten-simply unheard of and ice getting formed or milk getting spoilt in the first shelf.
Each time that I had complained I was asked to change the setting of the refrigerator and observe. And each time the problem has been the same. I had complained last on 4th september but no technician has attended the complaint as yet and I was asked to contact the Surat head - Mr Nitish Gohil and Ahmedabad -Ratchell .Mr Nitish was too busy that he has not been able to allocate any time or technician for this particular complaint. I have been trying to get in touch with head office on the various numbers provided but to no avail. The call centre where I lodged the last complaint each time says that my complaint is open and they will respond---is the company waiting for the Warranty period to get over???? Whirlpool being such a reputed company manufactures products of such low quality that we have to keep a note of the outside temperature to adjust the temperature setting of the refrigerator as an ongoing process to avoid the problems that I am facing - which is a first time heard of thing. I have been using another 350 ltr refrigerator but never faced such a problem since 12 years.
I want a replacement of the defective refrigerator since - the product has notr been to the standard and your after sales service is more pathetic than the product.


This is very much against all the clams made by the company on its website.reproducing link below:

http://www.whirlpoolindia.com/Products.aspx?SubCatID=10&PID=105


Pictures attached .
As u can see the pictures are of fresh cucumber and mint from our farm. the other pictures are of the freezer section where u can see that ice is being formed and there are water droplets at the same time in the container.
I have never seen such type of coolong.