[Resolved]  Whirlpool Refrigerator 165 L — Cheating by service engineer and not been able to rectify the refrigerator

To,
Manager
Whirlpool

We have been using 165L Whirlpool refrigerator for 7 years now and luckily we have had no issues with the refrigerator till September 2008. But we observed less cooling and things were getting spoilt so decided to call ‘authorised’ service engineer rather than handling over the refrigerator to free-lance mechanic. And there was our mistake.

Inspite of repeated calls, and many promises that an engineer will call and visit you, we did not get any call from any service engineer. Then, we approached the service centre through our association with Panan Electronics at Andheri and finally we could get an engineer visit our home. The engineer replaced a few parts and fitted an external stabilizer/ temp control unit charging Rs. 1800/ . In spite of doubt raised by in-laws, he made them pay for it saying “otherwise refrigerator won’t work’…and in spite of fitting it, refrigerator still did not work.

Second engineer obliged to visit us after repeated calls again, repaired refrigerator (which still is not working properly and everything kept in is getting frozen), took the external temp control unit, promised to return money and has not responded for past 3 months. On all repeated calls to service centre (atleast 30 calls till today), every time we get the answer from operator 'Pallavi' that boss not there and I need to take his permission for amount as small as Rs 950/-.

More than this amount + two time service charges, what is pinching is that the attitude of taking for granted and looting money by a well-known and reputed brand.

Looking forward to justice

NIvedita