[Resolved]  Whirlpool Refrigerator — supply o[censored]sed and dented refrigerator

Address:

Bangalore, Karnataka

We had booked a Proton 445 Lts. refrigerator throung E-Zone, Hebbal Kempapiura Esteem Mall on 14/ 14/7/10 and the booked item was supplied on 15/7/10 at 6 p.m. It was dark at that time and the fridge was dirty and dusty. when we asked the people to clean and show they replied the demonstrator will do it. Afterwards when we examined, we found the door was dented and we doubt that it is used fridge returned by some other customer. Immediately we contacted E-Zone as well as whirlpool. Mr. Sunil in charge of whirlpool said the mechanic will come and examine. Thereafter when mechanic confirmed and we want a replacement by brandnew fridge, he asked me to give a letter accordingly and we complied with. we were assured that we will get the replacement maximum by Monday. Today it is Wednesday and we are not getting the replacement or we hear anything from the whirlpool co. We had paid neearly Rs.38000/- and for no fault o[censored]s suffering for the last six day without a fridge. if this is the position, kindly take back the fridge and refund us the money and we will go for some other brand. Or
else I request you to kindly cause supply of brand new fridge without any delay(positively today.)