[Resolved] Whirlpool Refrigerator — Freezer door buckling | |
I had purchased whirlpool refrigerator ice magic elite 220 L double door in sep 2003 from Kanpur. After around 15 days of installation the freezer door started buckling inside from the front. I had called mechanic and he told that there is no problem it will be all right after some time. Then after 6 month I lodged a complain again through telephone and mechanic did not come. In july 2005 I moved to Lucknow and contacted service and they did not hear to my call. Again I called service centre in Jan 2009 and immediately mechanic came on my call and told me that the defect is manufacuring defect and since warranty is over then you have to pay rs 2500 for door replacement. Please advise me on this matter as your service center was waiting for the warranty to expire before attending my Refrigerator Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Whirlpool — freezer door
hi . i have made a complaint on 18-10-10 for the replacement of my freezer door of my refrigerator and my fridge is under warranty till 22-11-10 a technician came and took photo of the fridge , promised replacement and left. since then have been waiting and making calls to cust care . but no one has been able to provide any info on it. customer care representatives are just of no use , the only word that they know is "sorry" that too in some super pathetic accent . my complaint no.10009. on 12-11-10 a technician came and wanted me to shell out Rs.5000 for a totally different problem which was no way related to the freezer door and hen i declined he said that a service man will come with in 4pm the same day and replace just the door i agreed and he left but as usual no man showed up and today again i called in cust care and some so called supervisor named "Pramod" id.6666. in his pathetic accent told me to make a complaint on some [protected]@whirlpool.com and for my surprise it does not exists at all . the only thing he knew was to any how convince me to wait and also wanted me to go to consumer court to and launch a complaint . Its so frustrating to go through so much of trouble just for a freezer door and customer care of whirlpool is hopeless.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Refrigerator — freezer door
dear sir, my fridge's freezer door is broken, so i am facing a lot of problem of frost . please send some one to repair it .my address is 254 A W H O COLONY, AMBABARI JAIPUR . MY CONTACT NO IS [protected]. PLEASE MAKE IT FAST.