[Resolved]  Whirlpool Refrigerator — Bad service/Unresponsive Customer Care/Area Sales Manager

I have bought Whirlpool Refrigerator 4 years back. Whirlpool has signed a contract with us that they will provide us free service for the next 11 years and only charge for Spares. I logged my first complaint with Whirlpool on 9th April, 2009. Customer Care personnel are just a useless front end. They are unresponsive. The complaint is still pending with them because as per them the spares that have to replaced are no longer in stock. Hence I was directed to their Area Sales Manager who has just given us stupid excuses and recent one was 10 days back that he has ordered the spares and will be couriered from Faridabad. I again called Whirlpool Customer Care, they promised to escalate further and ask their Team Lead to talk to me. The ASM is not picking up phones and one of the times he banged the phone down. Whirlpool is in contract with us and if they do not honour the contract they are liable to provide us with a replacement. Besides the local Whirlpool service centre people called us and asked us to buy a similar part to replace the old worn part but which will not be provided by whirlpool but only because they want to help us out. First time they priced it at Rs 500 and second time they increased after 2.5 months to Rs 700. This is forced selling.