[Resolved]  Whirlpool Refrigerator — No Service even after AMC

I, Dr Vohra have a Whirlpool Fridge -450l. I Have taken AMC for the same and my Home Care Plan Application No. is-HP04065660.
I had put in a complaint on 19-7-09 at 1.50PM and my comp no. is-DL[protected].
Same day within an hour Engineer visited and told that it needs gas refilling which will be done next day and since I had guests for dinner I requested the service centre to do it on same day so they sent a person for gas - he checked and tried his level best and said since there is some Capillary Blockage- the fridge has to go to factory- when I told him its 450 l fridge which cannot be taken down through the stairs- he said factory people will make arrangements for the same and assured me that it will be taken next day and max 1 day and it will be brought back.
Day-2-Next day I stayed back home and even after multi ple reminders noone came to pick it - I was told the truck is in south delhi so it will take 2 hrs and so to reach. Same day I contacted Mr Kapil and he assured me that it will be taken same day and will be back on Tuesday.On 20-7-09 at 8 PM I get a call from the person who had to pick the fridge and said if he comes now that is after 8PM the factory will be closed by the time he reaches back and fridge will be left out so its better if he comes next morning -I agreed because I didn't want people entering my house at 9PM- ( I feel its not a decent time ).
Day-3-Next morning that is on 21-7-09 at 8AM- one person comes on Hand rickshaw and tells me that he has come to pick the fridge(I really don't understand how can 1 person on handrickshaw can lift and take down 450 l fridge through window-) he said since fridge is big so he will send some engineer who will repair it at my house-(Was he more qualified than the earlier engineer) . I called Impulz Service Centre for the same - I was told - its company's policy that first they try bringing fridge to factory and repair it and if its not possible to bring it then they send engineer from factory to repair it and since engineer has to come from factory so he will come after 3PM and on my insistence I got comp no-19942 .Then Engineer -Hemant Kumar comes within 1 hr and does some job and tells me he has opened the capillary blockage and fridge is fine- when I asked him about job sheet - he refused and when I asked him what had he done - he rudely told me that I should be concerned only about fridge cooling and have no business asking the details. As per instructions fridge was kept empty for 3 hrs and then started- but there is no cooling. Midnight around 3 PM - my parents heard some noises from the fridge and my mother got scared that something might blast and switched it off.
4th day- again I have put in comp no-DL[protected] and I really have no idea that such a big Brand Fridge and in this peak summer -how many more phone calls and how many more days do I have to stay without Fridge.I really don't know whether company is aware of such Harassment being done to their customer by service centre people.
5th day- only a call for assurance that it will be done- but no time given- am supposed to stay back for whole day and wait .