[Resolved]  Whirlpool Refrigerator — Non replacement of Freezer even after 14 days

I have purchase Whirlpool Friz in 2005. 14 days back the gas leaked and friz is not functioning. I have lodged complaint. My complaint No. is HD [protected]. Next day the service person visited and told us that the Freezer has to be replaced. I have taken extended perio of coverage at the time of purchase. Service person told me that I have to pay for the Freezer cost. I am ready for that. He told me that the next day it will be done. From that day we are waiting and so far 13 days have passed. The service centre at Visakhapatnam nor Hyderabad have the courtesy to call us inform about the latest postion. Daily i am making call and they are saying the part is coming today or tomarrow. I called up Hyderabad control office and asked they are saying that they can attend compalint in 14 days and after 14 days they will lookinto. I asked hime to make this policy advertised so that every person buying Whirlpool will think twice before he purchases their products. From last 13 days we are suffering like anything. A reputed company like this is cheating the customers. It is very sorry state of affairs. Till to day they are not in a position to tell me when this part will be replaced.
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Aug 14, 2020
Complaint marked as Resolved 
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