[Resolved]  Whirlpool Refrigerator — Pathetic after sale Service

I bought whirlpoool refrigerator 170 Ltr. Model No 2990 from Sikar , Rajasthan ,it's still in extended warranty period prog. ( 7 Years protection plan ) .right now I am in Jaipur and I face a problem thatin my fridge there is no cooling and ice is not prepared due to lack of cooling .

I made a complain on whirlpool customer care no - 6000855 on dated 9 Oct. 09 . Their engineer do not came till time nor they call then I again lodged a complain on customer care on dated 14 Oct 09 and after follow up them 11-12 day's , it's our job to keep on reminding them .

Meanwhile I contacted agarwal refrigration ( local service centre ) they saying that the gas filed in your fridge model is not available and you go to the Jaipur whirlpool office and take a approwal for subsitute gas filling , Than I contacted them and take a approval to them . There is no inter deptt. liasioning .

On 22 Oct. 09 , Engineer come from Jaipur service centre Agarwal refrigration and they changed our fridge compresor and refill the gas than very next day I again loged a call that my fridge is still not working properly and cooling not there in the fridge .

I made 4-5 calls per day to their customer care , local service centre and also contacted to their local office , i'm making complain call to the customer care everytime they assure me that today an engineer will come but no one is coming. It's so diffuclt managing without fridge. Their response is really bad.

Today is 29 Oct 09 but still I am waiting for proper solution and I have no option other than calling again n again to their numbers to recd. proper solution and service .

I think whirlpool after sale service is pathetic .
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Aug 14, 2020
Complaint marked as Resolved 
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Whirlpool — Pathetic After Sales Service

I am Amit Suman and a loyal customer of Whirlpool brand, but what I have acknowledged, is that you guys are providing very pathetic after sale service even after taking the AMC facility. Never believed whirlpool will turn up like a disaster. I have almost called up 10-15 times but your service center is of no help. Every time they come up with a new story and an excuse. I even took an off from my office to wait for the engineer as confirmed by them, but he never turned up. I am a working man, and cant sit at home, waiting for the engineer for 15 days. Could you please let me know, if we cant avail the after sale service as promised by you while selling the product, whats the use of buying a product which claims to be a market leader. If this will be your attitude towards your loyal customers, you will be also considered as one of the cheaters. My 3 home appliances are of your brand, but sorry to say that after experiencing you after sale service, I wont prefer buying this product and also would advice my friends and relatives not to go for this brand at all. I hope, my problem will be resolved after this complaint.

My last complain number: GB[protected]

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Rgds,

Amit Suman

# [protected]

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