My worst experience of my life is that I bought a Whirlpool refrigerator. Since beginning I am facing complaint from the Service Side, which can be verified from your record also. Recently due to some technical problem my refrigerator stopped Cooling and I prefer to call engineer from Company itself and lodge my complaint on October 19, 2009 and on inspection by the engineer, I was told that the Compressor needs to be replaced. Although It was under warranty even then I was forced to pay Rs.1700(approx.) along with that I have to pay around Rs.1500 for replacing the stablizer, whereas my old stabliser was working perfectly and the service engineer insisted me for buying with a threat that otherwise again some problem may emerge. I agree to that suggestion and paid the price. After 10 days of this repair, my refrigerator again developed the same problem as it was 10 days earlier i.e. Cooling was not there, I again lodged the Complaint and the service engineer visited and adviced us to buy a trolley of Rs.1400/- from him which we refused then he said the timer of the machine is not working and he has to replace it. Now, the question arise when the problem in the machine is same whether earlier also the timer was faulty and if yes why my compressor was changed. When we raised this question then he asked us to buy the trolley from him and then he will not charge anything from us for the timer part. On our refusal he initially asked us Rs.480 for the timer and then he asked us to pay only Rs.420 as he told us that he is passing the 10% discount. Now, my question is that your Co. is an mnc and supposed to be professionally managed co. or everything is based on the wishes of the service engineers. I request your goodself to look into my complaint seriously and make the requiste refund, otherwise I shall be forced to approach the Consumer Court and shall take appropriate action as per the law of the land. Was this information helpful? | 
My ref mobile no is 0-[protected]
last complaint no 6266 dated[protected]
With in the pewriod, on 12-10-09, on service engineer checked my refrigirator
and informed that the compressure has failed and will be replaced free of cost.
Then thay told it will take another 10 days to get new compressure.
fater 10 days one engineer came and he simply refilled the gas in the failed compressure
and informed that the compressure will be replaced, if the gas exhausting with in 2 months.
But with in one mon the gas exhausted and compressure stopped.
Then I approahed M/S Worpool. They gave above complaint number. but the service engineer who contacted me told that new service charge we have to pay him to check. Alas !!! For the mistake made by the service engineer who failed to replace the compressure, why the case processed as new one though the AMC period has expired as on date.
M/S Wirlpool is an reputed company. Still I believe, it will sort out the problem and direct their agents
to replace the compressure free of cost.
From N.Bakthavachalam, No 2 Sedretriat colony, meenakshi Nager, Pallavaram. Chennai -43