Hi
I went to buy a Whirlpool fridge from Manoj Electronics Ltd, 8-Netaji Subhash Marg, Location - Darya Ganj, Delhi-110002 on 12th JAN 2008.
The fridge I selected was F-30DX-Graphite
The model was not available at that time .And they promised to deliver me the fridge within 2 days. So I paid Rs 4000 as token money on 12th JAN 2008 and the remaining Rs12900 was decided to be paid by me on delivery. They gave me a Invoice number A: 5083.
As I waited for the fridge, I was informed that due to non availability of color it will be delivered to me within next 15 days.
On 30th Jan, on calling the dealer I was again told that the fridge will be delivered to me on 5th Feb. But there was no sign of the fridge on the said date.
After so much frustration I called Manoj Electronics and told them to refund my money and told them that I can't wait any longer as my old fridge was not working at all.
They paid no attention to my calls and again on 17th Feb I called them and they promised to deliver the fridge next day.
Till then a scheme was started by Whirlpool fridge on 15th Feb 2008 which stated assured gifts, air tickets for 2 and a scratch card gift for all those who bought the fridge between 15th Feb 2008 -31st March 2008.
The fridge was delivered to me on 20th Feb 2008 after a threat to the dealer from my side that I will go to consumer court.
On delivery of fridge on 20th Feb 2008, asking about the gifts they told me that the fridge was delivered to me on 20th Feb but token money and invoice was prepared on 12 th Jan, so I am not eligible for the gifts.
I felt cheated ‘cos I think they knew previously about the scheme and that’s the reason they made me wait so long.
Moreover the fridge I received was not having the company logo and the legs of it are a little crooked.
On delivery of the refrigerator, I told them that I am not accepting the fridge as it didn't have the logo .They informed me that Whirlpool service engineer will paste a new logo for me and I have to buy a trolley worth 1400 Rs to make the legs straight.
Nothing has been done by Whirlpool Service engineer till date.
I really feel I have done a big mistake by buying the fridge from MANOJ ELECTRONICS, NEW DELHI.
They are a big crooks and frauds.
They irritate there customers and cheat them.
Please see to it and help me get my gifts and teach those frauds a good lesson
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