[Resolved]  Whirlpool / Refrigerator — No response or proper track of customer information

Hi

I purchase a product from Whirlpool. I'm reliazing a lot that i've made a big mistake in going for it.
the product didn't performed for a particular feature " E -light" the day i switched it on.
when i gave the complaint on 18th Aug 2008, the service engineer made no. of visits to my home and informed us that the product needs to be replaced with new one on 28th Aug 2008, which will be delivered in 10-15 days. To know the status i called the customer care 66850000 in the first week of sep'08 to my surprise they informed me that the complaint is closed?!?! when asking to back-trace the complaint history also they are not able to tell me when it got resolved. i told the complaint is still pending and needs replacement of the product. customer care informed me that they'll inform the service centre and they'll call me back.
when i called again on 22nd and 30th sep 2008 But to my surprise they informed me the call closed. again i registered the call.
i'm not sure will they replace the product or the money paid to the product is just waste
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Aug 14, 2020
Complaint marked as Resolved 
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Whirlpool Refrigerator — No response

i had purchased whirlpool refridgerator on 18 april 2009.
model no 11052 dlx. the day the fridge was installed the bottle rack was missing and the stabliser too purchased stopped working after two days.inspite of making several complains the issue has not been sorted out. and the engineers who have attended have not been up to mark.
my complain nos are :2952,8379,5139,11943,5143. as you can see so many complains and not yet resolved. dont expect such services from an esteemed company as yours.

whirlpool refridgerator — no response from company

we own a whirlpool fridge 350 lit brougth on 9 may ,2003.since then we have repaired the fridge almost 8 to 9 times .every time we give a call to the whirlpool service centre there is no response until we call for 3 to 4 times a day .we have opted for their home care plan & still we are not provided with the service .this time they have crossed the limits they are tellling us that the company does not have the compressors for the fridge so we have to wait for 8 to 15 days.home care plan changes every now & then .company has 100s of phone nos which are of no use.

whirlpool refridgeraor — response

hi this is ajay nahar
the fridge is registered in my wifes name, we bought whirlpool doubledoor refridgerator in 2006 from s.c.shah mount road, we have already called 2-3 times the executive and spent money which can be verified with whirlpool itself.
moreover for the complaint done on 24th february till today 9th march2010 nothing constructive has been done. we have been just paying the consultancy charges if he steps.
imagine a life without fridge even after paying full amount for 15 days and 2 infant kids at home. initially the personnel said that it is happening due to no stabilizer,where as on purchase we were old about the latet technology of inbuilt stabilizer anyways we have paid 1500 for the same to the official but the running fridge which was just not getting cooler got completely stopped after the engineer came.
next he said some board has to be changed for a charge of[protected]. initially the part was not available but atlast when the part came the engineer is saying that your compressor has gone. the part changed shows a date of november 2007. how can a fridge of 2006 have a part of 2007 and again be replaced.
still the compressor comes under 5 years warranty which is to be replaced but no response.
call centre are helpless and there is no direct registration in internet when tried so this complaint for the mental torture,agony and prolems faced by small family o[censored]s.

Whirlpool Refrigerator — not proper response by company

dear sir ,

We are using whirlphool refrigerator & its under warranty period.During this period their refrigerator compressor fails to work which have 7 years waranty.we have launch the complaint Our complaint nos is AH[protected] but still they are not giving proper response Uptill today on 24th may 12:55 PM 2010 & our refrigerator is still like that.My mobile nos. is [protected] & my name is kandarp K bhatt.
It is our kindly request do the right for this..

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