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Whirlpool Refrigerator — Refrigerator not working

I bought the 6th Sense refrigerator from Whirlpool about a year back. Now I am facing probelms - insufficient cooling. Food and vegetables go stale. First the service team came and changed sensor and charged me. After 4 days the probelm repeated. I again complained and after multiple followups then came and said it was the gas problem. After multiple escalations, they came fo filling the gas. They replaced the gas and in less than 48 hrs the problem is repeating. In less than 2 weeks the team has come twice but problem is not resolved. I am at pains to go thru this - and for the flagship product the 6th sense. I would be grateful if people can tell me who in Whirlpool will be able to solve this problem.

Service has been pathethic and the Whirlpool team least responsive. 6th sense has turned out to be non-sence and nuisance now.

regards
Ramesh
Complaint comments  11 Comments     Updated: Share0Tweet0

Comments

My name is Kamal Gupta, address-B-13, Jeewan Park Uttam Nagar New delhi-110059, Mob. no. [protected]. Customer ID registered at Whirlpool customer care is DL/C/0907/71409.

I made a complaint to Whirlpool regarding non working of my old refrigerator on 21/09/07. At that time their service engineer came & told that gas needs to be filled. He filled the gas & charged Rs. 1200 for that.

Now after 1 month, again the refrigerator is not working, after contacting them again now they are saying that compressor needs to be changed whose cost is Rs. 2500.

Iam not crazy that within the warranty of servicing i need to put an amount of 3700 on an old refrigerator. if their service engineer would have told me this thing in his first visit, i would have not gone for servicing instead i would purchase a new one.
I found the services of Whirlpool very very bad & not conformimg to the standards in the industry.
I want prompt action on this issue as the refrigerator is of no use now. Either refund my money back or solve the fault otherwise consumer forum is the only way for me.
you please call me on this no [protected] so that i can tell to you my problem about refrigerator.
I have whirlpool refrigerator, taken around 4 years back. now my frize compresser is not working properly. Ice & water cooling is not proper, even water never got cool.

Please do the need full urgently

Lokesh
[protected]

Noida U.P
Mr Kamal Gupta ji

I am facing similar trouble. I have been advised by service engineer to replace gas and pay 1400 for the same. The compressor is not getting on at all. I have refused for gas filling as compressor may need replacement and needs to be checked before. Please guide me what way I should proceed?

Thanks
My refrigator not working last 7 days.I was complained on 30th june, but no body attened my house.my complain no is kl-[protected].I lived in kolkata, please send me your kolkata service center number and send me a service man.
Dear Sir

I brought the 350 litter whirlpool refrigerator four years before with an AMC for seven years. My customer id is 4810390. It goes to repair every six months and last on 31.01.09 it was totally gone out of order and was taken to whirlpool service centre, repaired and delivered back on 08.02.09. Today again it is not working. It is a deffective piece and you are requested to replace the same as early as possible. Usally refrigerator work with out any problem for more than 8 years. It is 100% true that it is deffective piece so please replace the same.
I purchased a new 405 ltr refrigerator from Whirlpool in march 2009 but in just 2 months time it started giving problem . despite 2 complaints being lodged with the company in this regard, no satisfactory repairs have been carried out.
My customer id is 4458752 Nd complaint no. is DL [protected]

I made a complaint against my refregerator at your No[protected] on 27.06.2009. Your service centre in Delhi Handa Refregeration, Ramesh Nagar, New Delhi is not providing proper service.
The engineer visited our house on 28.06.2009 and replaced the REPAIRED PART MODIFIED MODULE on 28.06.2009. But after the engineer left the house, the same problem arised anf the fridge is not working now. I immediately contacted your service centre M/S Handa Refrigeration who promised to send the engineer.

FIRST I WOULD LIKE TO KNOW THAT WHETHER THE COMPANY IS REPLACING THE NEW PART OR OLD REPAIRED PART (MODIFIED MODULE).

Please guide us.

with regards,

Hardeep Arora
[protected]

Delhi No.[protected], [protected], [protected]

refrigerator + whirlpool — non availability of sensor

I have purchased whirlpool refrigerator 2 years bck. It went out of order. The sixth sensing element not working. I asked the service centre. They informed that the semsor is not available for open sale. If service engineer comes they will charge a service charge of about Rs 600/= + cost of sensor say Rs 200. Pl inform how to get the sensor in the market say genuine spare part.
Referigerator is not working.
I have bought Whirlpool Double Door Refrigerator 350 Liters. I also have a Service Contract bought for 5 years (Annual Maintenance Contract).
There was a fire in the upper compartment on 7th Sept'10, I logged a complaint with Whirlpool Customer Care Complaint No. HR[protected],
The complaint is still pending with Whirlpool due to non availability of part, As per Whirlpool the model is obselte as its appx 7 years old. Only solution they offer is refund of AMC & discount on new refrigerator. without any Written confirmation

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