[Resolved] Whirlpool — refrigerator complaint | |||
REFRIGERATOR I have purchased one Whirlpool 260 Ltr.(FUSION PREMIER TITANIUM) from M/s. Jolly Sales Corp. Lower Mall Patiala on 24/8/2012 wide Invoice No. 708, Chalan No. 575 Dt. 24/8/2012. My Customer ID/Demo no. is CH[protected]. During the last four month, I have lodged at least 4 to 5 complaints, regarding the working of auto-defrosting, different cooling levels . The service technician has repaired the thermostat and once replaced it. Again same problem arises and again complaint was lodged. A engineer from Service center, M/s. A.K Electro Service, Patiala, has visited and advised to replace the thermostat. He talked to his senior and assured us to change the thermostat with in 4/5-days. Under mentioned are the complaints with complaint numbers that I have lodged as far: 03-09-12 - CH[protected] 13-09-12 - CH[protected] 20-09-12 - CH[protected] 03-10-12 - CH[protected] 22-11-12 - CH[protected] After 10-Days, still I am facing the same problem. Today I have contacted all responsible as well as all senior executive persons, as they told me, but all in vain. I have contacted to Mr Manga Khan too , Kapil dev but no response is seen from any person.I don't know, who is really responsible person for my complaint? I am sorry to say that Whirlpool being such a renowned brand has the POOREST SERVICE. At this level I came to conclusion that my product is a DEFECTIVE and now I want to get it replaced as soon as possible Please, do the needful immediate. Yours faithfully Sonit Rekhi A117 Chahal Quarters Nr Modi college Patiala. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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THIS IS SAICHANDPV
WHIRLPOOL COMPLAINT NO [protected]
THIS COMPLAINT WAS CLOSED ON CUSTOMER CARE SIDE
BUT NOT CLOSED THE CUSTOMER SIDE
MY DOOR WAS NOT WORKING
THE MAIN PROBLEM IS
THE DOOR UPPER AND LOWER BASES WAS BRAKED
COMPLAINTS DETAILS
1ST COMPLAINT I WAS GIVE MY DISTRIBUTOR
2ND COMPLAINT WAS ONLINE COMPLAINT NO IS [protected]
NO RESPONSE ON WHIRLPOOL CUSTOMER CARE
3RD COMPLAINT WAS DIRECT GIVEN TO MR DABASHIYA
HE WAS RESPOND BUT SERVICE ENGINEERS WAS CARELESS
COMPANY RESPONSE WAS I AM HELPLESS BECAUSE
NOT MANUFACTURING THAT PRODUCT THATS WHY I AM NOT RESPONSE
WHAT WW WILL DO TELL ME SIR
I REQUEST TO CHANGE MY FRIDGE AND GIVE PRODUCT ANY EXPANSES I WILL GIVE
OR ELSE
PLS REPLACE THE MY DOOR
PLS RECTIFY MY PROBLEM AS EARLY AS POSSIBLE