[Resolved]  Whirlpool Refrigerator Fe 350 — unsatisfactory repair support

Address:

Jaipur, Rajasthan

A complaint was registered with Agarwal Refrigeration & Electronics, the whirlpool authorised service centre at 28, Chand Bihari Nagar, Khatipura Road, Jaipur on 21 Dec . The Engineer who attended the complaint could not identify the fault and asked for the refrigerator to be sent to the workshop which was done. The same was then delivered back with the compressor changed vide Job sheet No-4051 dt- 24 Dec 10 & a payment of Rs 4,650/- was charged. On installation at home the refrigerator was not cooling . The complaint was again made. The service Engineer again visited and advised me to buy a stabliser for Rs 1950/- . Still when it did not cool it was again taken to the service centre & kept for about five days. On its return the fault still persisted. After all kinds of experimentation by the service engineer he then called a second engineer , after which a condenser was changed. It is 18 Dec 11 today. The service Engineers have no clue whatsoever.Though the ice is forming in the freezer the lower compartments are just not cooling.On my interaction with the engineers they seem to be lacking the expertise & just want an excuse to shift the machine to the workshop.I have my doubts if they even have replaced a new original compressor for which I have been charged.I had also gone to the company site and sent a mail ,but there is just no response. Can the company show some efficiency & respond.