[Resolved]  Whirlpool Refrigerator Ff 350 L Ice Magic — Defective Piece-Not Replacaed / Repaired by Company Despite several complaints.

Address:

Indore, Madhya Pradesh

I purchased Whirlpool Refrigerator - FF350L ICE MAGIC, on 16.06.2003 vide Bill no. 05R24436 from Lotus Electronics Supermarket Indore.

Ever since early 2006 the Fridge started giving problems- im proper cooling , Alarm activated and all LEDs Flashing etc. I lodged complaints in 2006 itself and service engineers tried to rectify the defect. On 31/08/2006, despite the Fridge being covered under warranty, I have suffered an expense of Rs.2713/- on 31/08/2006 vide bill no. 337 of Parag Enterprises.

The problem however, has continued. During the period 2007 to 2009 several more complaints were lodged, service engineers attended, and could not repair the fridge. I made a request for changing the fridge but the Company refuse to entertain my claim.

Again since January 2009 I have been regularly complaining - vide complaint No. IN[protected]. Again, service engineers have tried to rectify the problem that has been continuing since 2006 and have failed. They have made me incur heavy expenditure- some of the bills being mentioned below:
Bill No. 937 - Parag Enterprises - 09/09/2009 for Rs.3516/-
Bill No. 622 -Parag Enterprises - 20/09/2009 for Rs.2250/-
Bill No. 623 - Parag Enterprises -21/09/2009 for Rs.950/- etc.

These are only some of the bills retained by me. It can be observed that despite the fridge being covered under warranty , I have suffered over Rs.9429/- and yet the fridge is not in order.

I have lodged a fresh complaints on 13/04/2010 which is registered as complaint no. IN[protected]. I have also spoken directly to Ms. Aarti of their Indore office (Tel No. 6545823) who has attended to me VERY VERY RUDELY. She has suggested that as we are not satisfied with their services, we may approch the Consumer Forum. She also give me the No. of her senior Mr. Amit Rao (M. No. [protected]), and asked me to call him also directly. On Dialling his no. he did not pickup the mobile.

I request the Hon'ble Forum to kindly register my complaint and take appropriate action for replacement of the defective fridge supplied to me. I also request you to direct the company for reimbursing me the above expenditure of Rs.9500/- incurred by me on the defective fridge.

Thanking You
(N.B. Copies of the above mentioned Invoices can be provided by me on Demand)