[Resolved]  Whirlpool Refrigerator Icematic 450 Ltrs. — not working

From

Capt.Shivman Mehta
E-1, Chennai Port Officers Quarters
Napier Bridge
Chennai 600009

Sir,

I registered a complaint with your Customer Care on 23.08.09 that my refrigerator model Icematic 450 ltrs.is not working. My complaint No. is CN[protected]. After several reminders a technician was sent on 24.08.09 who was not qualified enough to attend to such a complaint. He informed that he cannot do anything and just came because I registered a complaint. After this, one Mr. V.P.Raj visited on 25.08.09 and he advised to contact Mr.Shriram, Area Manager, that the compressor of the fridge needed to be replaced. Mr.Shriram first advised that the team would come only on 28.08.09 to change the compressor, as no compressor is available with the company and he had to get it from some other source.
2. After that efforts to contact Mr.Shriram on his No.[protected] was futile as he did not attend any calls from my number. In the meantime, the Call Centre was also contacted and I was assured that my complaint would be looked into and somebody would visit to attend to my complaint. But it seems, Call Centres has been established for lip service only as the Whirlpool officials do not seem to pay any attention or give any weightage to the complaints registered by the Call Centres. They are simply not bothered about the customers and they never feel that they any communication to the customer is needed in case of any delay and maintain complete silence. Once they know that a complaint has been registered from one telephone No., if repeated calls were made from that number, they ignore the calls and do not bother to pick up the telephone/reply in mobile phones. Repeated requests for details of any other responsible official who could be contacted fell into deaf ears and they refused to give any details saying that as per company’s policy, they should not give the company’s number or details and Call Centre is the only source to which they pay scant respect and you have to be satisfied with the routine reply which helpless Call Centre is in anyway trained to give.
4. I am apalled at the attitude of your officials of such an esteemed company, who claims to be No.1 Company in the world. This is not the first time, I have also suffered earlier this hell with you attitude for my other Whirlpool product as well. Viz. Fully automatic washing machine. 5. It has caused mental agony and hardships to me and my family and I request the authorities of Whirlpool to look into the matter without any further delay.
6. I am sure that you will also take appropriate steps on the callous attitude of your officials at Chennai Customer Care Cell.
7. Please also advise me when your representative will visit and repair my fridge.
Awaiting your timely response

CAPT.SHIVMAN MEHTA
Mobile No.[protected]