[Resolved]  Whirlpool Refrigerator — Delivered defective refrigerator from QRS

Whirlpool Refrigerator — Defective Refrigerator

we have purchased whirlpool refrigrator FF 350 Elite from Kbm Electronic 1/32, Vikas Marg, Laxmi Nagar, Delhi-110092 on[protected]. In November, 05, it stopped working and complaint was lodged. It was stated by the Service Engineer, who attended the complain in December, 2005 that there was defect in madule and the same was replaced. It went on fine for sometime but then again started stopping as earlier. It suddenly stops working. It starts working when it is switched off and then switched on. The frequencies such occurance has increased too much, almost once daily. I doubt it may stop working even on switching off and on. This is a manufacturing defect as the defect is reoccuring frequently. In view of this I request that action to get the defected refrigrator replaced immediately. Hoping to have early action in the matter

Whirlpool Refrigerator — DEFECTIVE REFRIGERATOR DELIVERED

I HAVE PURCHASED A WHIRPOOL REFRIGERATOR MODEL NO-11802DLX5S , SERIAL NO-INE[protected], FROM PATRA ELECTRONICS, JAYSHREE PLAZA, BADAMBADI, CUTTACK-9, ORISSA,VIDE INVOCE NO-CASH-5738, DATED 19/01/2010.

I HAVE PAID CASH TO THE SAID DEALER PATRA ELECTRONICS AT THEIR SHOWROOM. BUT THEY HAVE DELIVERED ME THE SAID REFREGIRATOR AT MY HOUSE, PROFESSORPARA, CUTTACK, ORISSA, WHICH WAS DEFECTIVE.
WHEN I ASKED TO THE DEALER FOR EXCHANGE IT THEY REFUSED.

I NEED THE SAID REFRIGERATOR BE CHANGED.

Recieved real bad response from the Whirpool service after countless follow ups.

They are now offering a different colred door for the refrigerator. Why should I accept and make my refrigerator dull by making it full grey. The service person threatened me saying, it will take months to get it replaced if I want the same color for the door.

I paid full amount 3 months back and got the color of my choice. It's been three months and counting for the refrigerator to be useful.

I would strongly suggest not to go for Whirlpool, you should be lucky to get a working refrigerator. If not better to throw it away rather than going behind their customer service.

****************** WHIRLPOOL - REALLY BAD QUALITY AND SERVICE **************************

I got an SMS at 2.19 PM today from whirlpool system saying my call has been allocated to Rajesh and he will get in touch with me.

No one contacted me till now but I got an SMS at 3.34 PM saying my call has been closed in system. It asks me whether I am happy with the whirlpool services.

Are they playing with me? I seriously do not have time for your pranks. Please take it seriously and address my issues.

I called up whirlpool customer care and registered a complaint (00576)

This is regarding the complaint which is open for 3 months (CO[protected] & 00576). Whirlpool refrigerator I bought for INR 17k was not useful from day 1.

I again got an SMS on 3-Sep-2011 at 4:17 PM saying the call has been allocated to Rajesh. Immediately after that I got another SMS saying the call has been closed in system.

Please let me know what is happening with my complaint which is open for more than 3 months. Please do not send any more SMSs if you are not planning to resolve the issue.

Please at least respond and let me know if you are getting these mails. Please reply me the escalation Email ID and phone number.

Seriously I do not know what to do. Please help ……….. It’s been three months that the complaint has been registered for a brand new refrigerator (complaint open from 26-May-2011 and refrigerator bought on 22-May-2011) … no one resolved the issue

Again today I got a message saying that the call has been assigned to Noushad (New name for a change huh?). Immediately after got another message saying the call is closed in the system. No one contacted me for the issue.

I called up customer care 6-8 times today and no one helps me out. They gave few Chennai headquarter numbers

[protected] – Rejects the call
[protected] – Rejects the call
[protected] – He says he’s a sales guy and can’t help

Rajan Simon [protected] – He’s threatening that he cannot help (as if he has given the refrigerator for free)

I spent almost 25-30 rupees daily for calling your customer care and 1-2 hrs talking and emailing the issues.

Please take back the world class product and service back as I really can’t do it any more ….

Not working

Not cooling, quality leval very poor