[Resolved]  Whirlpool Refrigerator Mastermind 26 Clx Electric Blue — it is understood that, the coil of deep fridge section is touching to the back side wall unit of deep fridge unit and has given a way

Address:

Vadodara, Gujarat

Chinmaya Sewa Trust
D-903/904, Kunj Plaza, Palace Road,
Vadodara 390 001 Phone[protected]

Dt. 26th February, 2011.

To
The Senior Manager
Customer Care Unit
Whirlpool of India Limited
[protected]@whirlpool.com

Sub:- Repair / replacement of fridge componants.
Dear Sir,

We in our Chinmaya Mission ashram at above address have purchased a whirlpool refrigerator master mind 26 CLX Electric Blue, from your Baroda dealer M/s. R A electronics pvt. Ltd. Wide invoice number S-INV 1443 dt. 18/06/2007.

We have satisfactory observation of its performance and services. Recently it required service, which your local mechanic has attended. During service it is observed that in the deep fridge compartment of refrigerator the body of mounting of air flow regularator have given way and caused profuse leakage of water in main compartment of fridge. On query with your mechanic it is understood that, the coil of deep fridge section is touching to the back side wall unit of deep fridge unit and has given a way.

The repair charges indicated was Rs. 1500/= for the same and with one month warranty only.

We now have following question in mind …,

1. The arrangement of construction of wall unit adjacent to coil had resulted in this problem, which however has no other reason like miss handling of fridge etc; where by your responsibility is avoided. For such inbuilt defect problem customer cannot be held responsible and it is expected that you shall repair such problem at free of cost as soon as possible.
2. If at all, the repair charges are recovered than the warranty period of repaired item shall not be limited to one month only, to avoid reoccurrence of same problem for long time and for smooth operation of fridge.

It is expected to arrange repair of above problem at free of cost and at the earliest, to built in developed confidence of customers in world renowned firm i.e. M/s. Whirlpool.

Thanking you,

Yours faithfully,

Prabodh Vyas
On Behalf of Shri Ishwar Joshi
Secretary, Chinmaya Mission Vadodara.

Our Ref:-
1. Mission e-mail address [protected]@yahoo.com
Phone :[protected]
2. P C Vyas ref:- Mobile: [protected]