[Resolved]  Whirlpool Refrigerator Model 9890 (R27 Elite 6th Sense) — WHIRLPOOL FRIDGE - POOR SERVICE - (6TH TIME) REG., - STILL PROBLEM NOT SOLVED

I have a Whirlpool Refrigerator Model 9890 (R27 ELITE 6TH SENSE) purchased on 24th April 2006. It developed a problem of broken Top & Bottom End Cap of door (plastic beading) in 1st week of Jan 2009 and a complaint was lodged at your call centre. The complaint has being subsequently attended by their service person (Mr. BalaMurugan) of SAIRAM REFRIGERATION – Authorised Service Partner, Nandanam, Chennai on 18th Jan 2009 and service charges of Rs 280/- and with the replacement of Top & Bottom End Cap of door of Rs.400/- were paid. And then, after few days the same has been broken again, so again I am booked a complaint immediately, again the same service person was came and replaced the same on without charges, after few months the same has been broken again, so again I am booked a complaint on Sep 2009, again the same service partner- SAIRAM REFRIGERATION person was came on 30th Sep 2009 and replaced the same Top & Bottom End Cap of door of Rs.900/-(with Service Charges), again a few days the same has been broken, so again I am booked a complaint immediately, the same service person was came and replaced the same on without charges, But now again the same was broken with in 35 days, so I have booked a complaint for the same again on 11th Nov 2009, the same company service person called to my father on 12th Nov 2009, my father tells that the same problem happened again and again, so kindly replaced the same on WITHOUT CHARGES for defected 6th time, but he was not respond properly, so we are really upset… their recurred and their service provider has proved to be most incompetent and unresponsive, failing which I will be complained to get rid of my Whirlpool fridge and AC and recommend negatively about whirlpool products in various forums including friends and family. It’s Hoped that whirlpool values its customers enough to attend positively to this complaint and also promised that, in future this will not repeated again…

Note:

* Kindly find the attachment of Job Sheets…