[Resolved]  Whirlpool Refrigerator — Defrost not working

Address:

North West Delhi, Delhi

My Whirlpool fridge was have defrosting problem. On 8th March 2011, upon my telephone call, the service engineer from Whirlpool visited my house and checked my Rregrigerator (FF450). He informed me that Module etc. was not functioning and need to be repaired at a cost of Rs.4225.00. He further informed that the repair work will be done at the workshop. I agreed and gave a cash advance of Rs.2000/-The service engineer issued his SRN 6414 and the in the same evening the equipment was taken for repair by the representatives of whirlpool service centre. The whirlpool also sent me sms giving the name of the service engineer. On 11th March 2011, the equipment was brought back to my house by the whirlpool service centre people and installed it. I paid them the balance cash. They returned the fridge with 2/3 scratches on the right side which I pointed out to the people who brought back the equipment. They informed me that this might have happend in the factory. The following day I noticed that ice started forming in the freezing compartment wall and the automatic defrost system is not working. I have informed the service centre people and Mr.R.Verma who promptly said he will be send a person to check. Inspite of my paying heavy amount, the fridge remains in the same old condition and I wonder what repair they have done in the factory except making few scratches on the sides. Still I am waiting for a service engineer from the company to check and verify. It appears that they have not done any repair/rectification as they claimed.