[Resolved]  Whirlpool Refrigerator Professional Elite 310 Litres — Non Delivery Of Item even after 60 days of payment

Dear Whirlpool,
1. I am a serving officer of the Indian Defence Forces and I wanted to purchase a Whirlpool refrigerator through the Canteen Stores Department from one of your authorised dealers in the city of Barmer (Rajasthan).
2. As per the procedure I took a supply order from CSD Depot, Bikaner by paying Rs.19184 through a Demand draft for whirlpool Professional elite 310 litres model. I submitted the purchase order to the dealer M/S AK Chopra Electronics on 18 Sep 2009.
3. Before submitting the supply order itself, the dealer had confirmed that the refrigerator would be delivered within a week in the colour 'Carbon Black' as requested by me.
4. However, after waiting for 19 days, on 08 oct 2009, the dealer informed me that the refrigerator had arrived; but in the colour 'Titanium Grey' and not 'Carbon Black' as requested by me and as promised by the dealer.
5. On query, the dealer Mr, AK Chopra, replied that he was unable to get the refrigerator in 'Carbon Black' colour due to festival rush and asked me to contact Mr. Ankit at Jaipur CSD depot who on phone assured that he would get me the required 'Carbon Black' colour if I was willing to wait for 15-20 days. I agreed promptly and did not take delivery of the product.
6. But, even after repeated attempts to contact them and nearly a wait of 60 days I am yet to receive the product as desired by me.
7. I regret to inform you that I am deeply pained by this careless attitude of both Whirlpool, who claim to be the World's No.1 home appliance maker. as well as their authorised dealer towards their customers.
8. This is a sincere request from one of your customers to Whirlpool India to intervene immediately and solve my problem at the earliest.
9. The name of the authorised dealer is M/S AK Chopra Electronics, Barmer, Rajastahn. Contact.No.[protected] and Mobile. [protected]. The name of the concerned person at Jaipur is Mr. Ankit. Mobile. [protected]

with regards

Sqn Ldr N Guruprakash
room.no.k3
officers mess
Air Force Station Uttarlai
Barmer-344035
Rajasthan
Mobile: [protected]