[Resolved]  Whirlpool / Refrigerator — spare part not available

Address:

West Delhi, Delhi

I own a whirlpool double door fridge for the last 5 yrs. Its hinge of the main door got sheared off on 25 jul12. A complaint was registered with the online system vide complaint no.DL [protected] dated 25 jul 12. Their engineer visited my place on 27th jul and said he will have to demand the component and will attend the compaint in two days. Since then its only promises made by the online help available at 60008558. I have been promised by the online help three times and the local service agent has also made big promises, but the fact is till date my complaint has not been addressed.Repeated mails on the customer support ID have also not been replied even once. I dont understand how a company of such repute can work like this!!!!