[Resolved]  Whirlpool Refrigerator — fridge not working

Whirlpool Refrigerator — malfunctioning fridge

From November 2 2008 I have been trying to get whirlpool in pune to come look at my fridge. the call center and the service center are a bad joke, i wont waste reader time talking about their inefficiency, rudeness and plain stupidity.
later, i managed to get hold of the numbers of some engineers in the company, who took forever to figure out the problem. i had to take several days of leave and hang around at home for their visits. finally they took the fridge away, and after a whole month, came back with it saying they just couldnt figure out what was wrong. i am within the warranty, but these people have the temerity to say "oh but you have used the fridge for 5 years, and the warranty is only for the compressor"
so anyone planning to buy whirlpool, remember this:
the warranty is not at all of any use
the company's reps are rude and inefficient
the engineering department is clueless
the MD never replies to mails - he coulnt care less

fellow consumers, surely our hard earned money can be spent on a less arrogant and more efficient company - luckily there are many choices out there

Rahul,

I bought the exact same model in 2003. It worked for a few years- and then the problems started. Whirlpool is unable to fix the problem and unwilling to do anything to help. I'm tired of calling their customer care and launching complaints. Currently, my refrigerator has not been functioning for the last 6 months. I was forced to buy a replacement.

I'm very unsatisfied with my Whirlpool refrigerator and will never buy any of their products again. I want to just get rid of my refrigerator which is taking up space in my home and gathering dust.

I am going to start legal proceeding against Whilrpool.

-Anix
Chennai

I bought a Whirlpool refrigerator and the ice maker went out and was leaking into my dinning area that I hardly use. When I noticed the leak we called the Lowes where we bought it, and they replaced the refrigerator promptly. Then I noticed that my whole dinning room rug was soaking wet. I am awaiting a claims adjuster today, my dinning room wall is wet 6inches high, but the worst may be my wood cabinets, if the wood starts cracking.
I believe this is a known defect by the Whirlpool company. I do not want another Whirlpool applaince in my home. I have a double oven, a stove top, a dishwasher, and microwave.that are all whirlpool, I wiil not buy another Whirlpool appliance. My home is 13 months old and I'm hoping I do not have to replace a wall in the dinning room and my wood cabinets.
BE WARE OF THEIR REFIGERATORS!